Maria Trainor
Greencastle
Summary
I am a highly driven and motivated person who works well under pressure or on own initiative. I have developed excellent customer care skills in my years of experience dealing with the public and as a result, I have great communicational and interpersonal abilities which have helped me form positive relationships with clients over time. I always hold the objectives of the company to the forefront of my mind to ensure their goals are achieved and carried out appropriately. I work well with line management and follow instruction well. I have always held excellent timekeeping and attendance.
Overview
10
10
years of professional experience
Work History
STARS Operator
Abbott Donegal
Lurganboy
03.2024 - Current
- I am currently working as a STARS operator at Abbott Donegal
- Within this role I am responsible for opening quality bags, sampling quality reels, building cassettes for testing lot quality samples via the Autosampler or Manual processes
- I am required to ensure the quality of the Libre product
- This means we inspect the sensors for potential defects, staked/stacked in the quality reel, J-cut inspections, and any other visible defects
- I am also responsible for the handling, sampling and testing of validation lots, on both Electronic Batch Record and Paper Batch Records, depending on the type of validation lot
- Additional responsibilities include: Populating and maintaining the lot retain paperwork and tracker, to ensure retains can be located in the VSU if required
- Completing part conversions on POMS once testing of lots is completed to allow Supply Chain to progress the lots
- Ensuring 6S is maintained to a high standard in the lab, with all open containers labelled correctly as per procedure
Casino Manager
Max Casino
Muff, Co Donegal
03.2022 - 03.2024
- I began with the Casino as a cashier and was promoted to Supervisor within two months of joining the company
- Within four months I was promoted further to manager
- My role involves daily analysis of figures, dealing with staff and organising rotas, customer issues, promotions, daily sales and liaising with company directors and group accountants for weekly meetings to discuss analytics
- I have been responsible for the daily running of the casino, staff training and support, implementing new procedures to streamline and improve the business and update daily promotions
- I was also the first port of call for general machine maintenance and troubleshooting issues when the company engineers were not available
- Being a high cash turnover company, I carry out twice weekly banking deposits and consistently balance all of the safes with a high degree of accuracy
- Twice weekly I complete the balance sheet for turnover and profit, identify and rectify any errors and present to directors for analysis
- I deal with company suppliers regularly in order to cut costs and maximise revenue and I also work long hours to ensure all procedures are followed to the letter
- Being a 24 hour business I am used to dealing with staff issues at unsociable hours and am often on call to ensure complete support and assistance where necessary
Supervisor
Rosatos Bar & Restaurant
Moville, Co Donegal
04.2019 - 03.2022
- I started with the restaurant as waiting staff and have proven myself over time to be worthy enough to be left in charge to supervise the running of the very busy premises appropriately
- My duties include organising staff on a daily basis, ensuring the smooth running of bookings, liaise with kitchen regarding numbers, special requests and any changes and deal with customers in a professional and friendly manner to guarantee the smooth running of the premises
- Evening duties include cashing off, stock control and rotation and locking up
Bank account servicing
LOYDS BANKING GROUP
Belfast
03.2017 - 03.2018
- Dealing with Halifax and Bank of Scotland customers to assist them with their queries on existing bank accounts
- Following stringent FCA guidelines to offer a professional service to carry out customer requirements including cash transfer, bill payments, payment disputes, payment queries, setting up or cancelling direct debits or debit card issues
- Daily training and quality assurance checks were essential to ensure all calls were dealt with promptly, efficiently and within all the authority requirements
Customer Sales advisor for Sirius XM satellite radio USA
Convergys
Belfast, Belfast Harbour Estate
06.2015 - 03.2017
- Based out of Belfast, the Sirius campaign was a fast paced sales role dealing with customers in America
- Customers were current subscribers to XM and as their subscriptions were coming to an end, it was my responsibility to ensure they resubscribe
- There was a basic requirement of 5 Sales to complete in a day and anything else was within the bonus bracket
- During my time with the campaign I successfully made bonus every month without a quality control issue
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
Timeline
STARS Operator
Abbott Donegal
03.2024 - Current
Casino Manager
Max Casino
03.2022 - 03.2024
Supervisor
Rosatos Bar & Restaurant
04.2019 - 03.2022
Bank account servicing
LOYDS BANKING GROUP
03.2017 - 03.2018
Customer Sales advisor for Sirius XM satellite radio USA
Convergys
06.2015 - 03.2017