Maria Sheehan
Cork,Cork
Summary
Dedicated and experienced Customer Service Manager with over 10 years of experience in the retail and customer service sector with Ladbrokes Ireland. Proven ability to lead and motivate teams, deliver excellent customer service, resolve complex customer issues, and manage day-to-day operations in a busy and fast-paced environment. Strong communication, interpersonal, and problem-solving skills, with extensive experience in staff training, performance management, cash handling, compliance, and responsible gambling procedures. A reliable, professional, and adaptable individual who works well under pressure and is committed to achieving high standards and positive customer experiences.
Overview
8
8
years of post-secondary education
13
13
years of professional experience
Work history
Customer Service Manager
Ladbrokes Ireland
2017.11 - 2026.08
- Experienced Customer Service Manager with 8 years of proven experience working within Ladbrokes Ireland, managing day-to-day customer service operations in a fast-paced retail environment. Responsible for leading teams, delivering excellent customer service, maintaining high operational standards, and ensuring compliance with company policies and regulatory requirements.
Glen Rovers Hurling Club
Ballyvolane, Cork
2014.02 - 2018.01
- I work part-time in the club bar where I have responsibility for:
- Opening and closing the premises.
- Cashing up.
- Occasional stock taking.
Road Safety Authority (RSA)
Bessboro Road, Cork
2016.06 - 2016.11
- I was part of the quality team which involved having a keen eye for detail and dealt with:
- Ensuring the information on driving licences were correct.
- Working as part of a team to reach a daily team target and my own individual target.
- Customer confidentiality.
- Having the ability to identify errors.
- Working with a company database and using other computer programmes to log information.
Flex Ireland
Dublin Hill, Cork
2014.07 - 2016.03
- I worked in first position on a production line pulling components for computer assembly. I had many duties which entailed:
- Quality control.
- Ordering specific parts for various units.
- Building hard drives.
- Scanning units for shipment.
Education
Business Administration Course
Cork Institute of Technology
2012.01 - 2014.01
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Gaelcholaiste Mhuire A.G
Corcaigh 2006.01 - 2012.01
Skills
- Customer Service Management
- Team Leadership & Staff Development
- Complaint Resolution
- Staff Training & Coaching
- Retail Operations
- Cash Management & Reconciliation
- Responsible Gambling & Compliance
- Health & Safety
- Conflict Resolution
- Performance Management
- Communication & Interpersonal Skills
- Problem Solving
- Time Management
- Sales & Business Targets
- Security & Loss Prevention
Timeline
Customer Service Manager
Ladbrokes Ireland
2017.11 - 2026.08
Road Safety Authority (RSA)
2016.06 - 2016.11
Flex Ireland
2014.07 - 2016.03
Glen Rovers Hurling Club
2014.02 - 2018.01
Business Administration Course
Cork Institute of Technology
2012.01 - 2014.01
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Gaelcholaiste Mhuire A.G
2006.01 - 2012.01