Maria Kotkova
Dublin,Co. Dublin
Summary
A skilled professional with expertise in customer service and hotel management, proficient in using advanced POS systems. Demonstrates strong capabilities in handling multi-currency transactions and customer payments, supported by a full class B driver's licence. Experienced barista with comprehensive training in HACCP and manual handling, complemented by proficiency in the full Microsoft Office suite. Committed to leveraging skills in a dynamic environment to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Director/General Manager
Fika Restaurant
Carrick-on-Shannon
03.2024 - 02.2025
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Managed staff rosters for optimal productivity and efficiency.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Identified areas of improvement through regular performance reviews.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Improved Front of House staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Boosted brand awareness with effective social media campaigns.
Cafe Manager
St. Honore
Carrick-on-Shannon
09.2023 - 02.2024
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Improved customer satisfaction by delivering prompt and professional service.
- Developed promotional strategies, driving an increase in sales volume.
- Created rosters based on shifts and business needs for smooth operations.
- Managed inventory to avoid stock shortages or excesses.
- Fostered positive work environment, leading to improved team morale.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Implemented innovative menu changes, resulting in increased patronage.
- Promoted the cafe on social media platforms for greater visibility.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Upheld high cleanliness standards for optimal dining experience.
- Trained new staff members to maintain quality of service delivery.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
- Boosted cafe's reputation with proactive conflict resolution strategies.
- Handled customer complaints effectively, preserving the brand image.
- Analysed operations to improve restaurant efficiency and service levels.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
Supervisor
The Landmark Hotel
Carrick on Shannon
10.2021 - 08.2023
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Maintained compliance with health and safety regulations within the premises.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Supervised hotel restaurant operations, elevated dining experience.
- Led team to deliver exceptional customer service for enhanced reputation.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Established effective communication channels between departments for seamless operation.
- Stored cash floats and delivered secure banking procedures.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Wrote end of shift reports to facilitate service continuity.
- Met health and safety guidelines to maintain compliant working environments.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Café Supervisor
PÓG
Dublin
06.2020 - 10.2021
- Maintained inventory levels by diligent ordering of supplies.
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
- Oversaw food preparation, maintaining high quality standards.
- Handled customer complaints for improved satisfaction levels.
- Coordinated daily operations to ensure smooth functioning.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Trained staff members for enhanced productivity.
- Assisted customers in menu selection, enhancing their dining experience.
- Collaborated with management on promotional strategies for better business visibility.
- Optimised operational efficiencies, ensuring wait staff were trained to deliver best practice ePOS operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
Barista/Cafe Server
Bewley's Oriental Café
Dublin
10.2017 - 05.2020
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Ensured guest satisfaction by providing excellent customer service.
- Managed table settings for enhanced dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Managed high volume orders during peak hours maintaining quality of service.
- Promoted seasonal beverages effectively increasing their uptake.
Education
Service Industry - Barista, Customer Service, Manual Handling, HACCP
ETB Baldoyle
Dublin 09.2017 - 10.2017
Hospitality/Gastronomy - QQI level 5 Equivalent
Hotel Academy
Nitra, Slovakia 09.2011 - 06.2016
Skills
- Full class B Drivers licence
- HACCP
- Manual Handling
- Trained and Experienced Barista
- Customer Service Retail
- Customer Payments
- POS Advanced user
- Hotel Management Booking Software
- Experience of multi currency transactions
- Full Microsoft office suite proficient
Languages
English
Fluent
Slovak
Native
Czech
Native
Timeline
Director/General Manager
Fika Restaurant
03.2024 - 02.2025
Cafe Manager
St. Honore
09.2023 - 02.2024
Supervisor
The Landmark Hotel
10.2021 - 08.2023
Café Supervisor
PÓG
06.2020 - 10.2021
Barista/Cafe Server
Bewley's Oriental Café
10.2017 - 05.2020
Service Industry - Barista, Customer Service, Manual Handling, HACCP
ETB Baldoyle
09.2017 - 10.2017
Hospitality/Gastronomy - QQI level 5 Equivalent
Hotel Academy
09.2011 - 06.2016
References
References available upon request.
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