Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maria Hayden

Lucan ,Dublin

Summary

Accomplished professional with extensive expertise in crisis resolution, risk assessment, and cost reduction. Proficient in SAP software and business intelligence tools, driving data-driven decision-making and continuous improvement. Demonstrates resilience in high-pressure situations and excels in implementing sustainability practices and compliance oversight. Skilled in operational strategy, leadership development, and health and safety regulations. Adept at logistics coordination, process mapping, and IT infrastructure management. Committed to enhancing organisational efficiency through effective communication, cultural awareness, and team leadership.

Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management in [Desired Position] role.

Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.

Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Hardworking [Job Title] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

21
21
years of professional experience

Work history

Operations Manager

Children's Health Ireland
Dublin , Ireland
01.2022 - Current
  • Assisted in managing day-to-day operations to ensure smooth workflow and efficiency.
  • Coordinated logistics and scheduling to optimise resource allocation and reduce delays.
  • Supported implementation of operational procedures to enhance service delivery and compliance.
  • Monitored inventory levels and assisted in stock management to prevent shortages.
  • Collaborated with team members to maintain a safe and organised work environment.
  • Helped in training new staff on operational processes and safety protocols.
  • Engaged in analysing operational challenges and provided feedback for improvements.
  • Participated in team meetings to discuss performance and suggest operational enhancements.

Project Administrative Support

The Mater Misericordia University Hospital
Dublin , Ireland
01.2020 - 01.2022
  • Coordinated project schedules and maintained documentation to ensure effective communication among team members.
  • Assisted in preparing reports and presentations to support project objectives and stakeholder engagement.
  • Managed project-related correspondence and facilitated meetings to streamline operations and enhance collaboration.
  • Implemented project management tools and systems to track progress and improve overall efficiency.
  • Developed and maintained filing systems to ensure quick access to project information and documentation.
  • Supported budget tracking and resource allocation to optimise project outcomes and minimise risks.
  • Reviewed project deliverables for accuracy and compliance with organisational standards and requirements.

Executive Assistant to Deputy CEO

The Mater Misericordia University Hospital
Dublin , Ireland
01.2018 - 01.2020
  • Coordinated complex schedules and travel arrangements for senior executives.
  • Managed communication flow between departments and external stakeholders effectively.
  • Developed and maintained comprehensive filing systems for confidential documents.
  • Assisted in preparation of presentations and reports for board meetings.
  • Streamlined office procedures to enhance operational efficiency and productivity.
  • Oversaw event planning and logistics for internal and external meetings.
  • Provided high-level administrative support to enhance executive decision-making processes.
  • Mentored junior administrative staff to improve team performance and collaboration.
  • Liaised with other departments to maintain smooth flow of information across the organisation.
  • Coordinated all logistical aspects of corporate events leading to organised and successful functions.
  • Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
  • Improved executive workflow through management of schedules and itineraries.
  • Assisted in decision-making processes by conducting comprehensive research.
  • Oversaw procurement process efficiently reducing operational delays.
  • Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
  • Enhanced communication between departments by arranging and coordinating meetings and conferences.
  • Maintained an up-to-date database ensuring easy retrieval of information when required.
  • Took minutes during meetings accurately preserving crucial details for future reference.
  • Implemented new document management systems, improving data accessibility and security within the firm.
  • Ensured accuracy of financial records with meticulous bookkeeping tasks.
  • Handled queries from clients professionally enhancing company's reputation.
  • Streamlined administrative processes to increase efficiency at work.
  • Scheduled meetings, conferences and appointments.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Coordinated events by managing budget, logistics and event support.
  • Organised master calendar of appointments, operational targets and projects.
  • Drafted documents and reports for management review.
  • Partnered with management to implement processes and complete special projects.
  • Sourced and ordered office supplies within allocated budget.
  • Arranged supplies, documents and spaces for meetings.
  • Created expense reports with matching receipts.
  • Prioritised incoming communications to filter out basic requests and minimise disruptions.
  • Prepared professional business correspondence on behalf of senior staff and organisation.

Team Lead

The Mater Misericordiea University Hospital
Dublin , Ireland
01.2016 - 01.2018
  • Led team in developing and implementing operational strategies to enhance workflow efficiency.
  • Mentored junior staff members to strengthen skills and improve overall team performance.
  • Oversaw project timelines and ensured deliverables were met according to established standards.
  • Coordinated cross-departmental communication to facilitate collaboration on key initiatives.
  • Enhanced team productivity by identifying areas for process improvement and implementing solutions.
  • Conducted regular performance reviews to provide constructive feedback and support professional development.
  • Designed and implemented training to further develop staff based on business goals.
  • Developed organisational policies for administrative oversight and internal controls.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Streamlined processes to improve and optimise office operations.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Upskilled team members by planning and delivering training workshops.
  • Fostered positive employee relationships through communication, training and coaching.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Promoted professionalism among staff to develop productive relationships.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Delegated tasks to make best use of individuals' skills.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.
  • Coached team members through new or difficult workflows.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Upheld health and safety standards, maintaining complete compliance with department procedures.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Developed and implemented strategic processes for improved productivity and profitability.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Implemented quality control measures leading to significant error reduction.
  • Improved team productivity by implementing efficient workflow strategies.
  • Led weekly meetings, providing clear direction on project objectives.
  • Conducted comprehensive performance reviews for continuous improvement.
  • Developed robust communication channels for seamless information flow.
  • Facilitated open dialogue with stakeholders to manage expectations effectively.
  • Managed complex projects, ensuring high-quality outputs.
  • Streamlined project management processes to ensure timely delivery of tasks.
  • Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
  • Oversaw day-to-day operations, ensuring adherence to company standards.
  • Mediated in conflict situations, promoting harmony amongst team members.
  • Coordinated cross-functional collaborations, ensuring successful project outcomes.
  • Coordinated resource allocation to optimise utilisation and minimise waste.
  • Fostered a positive work environment with regular team-building exercises.
  • Established guidelines for team operations, resulting in improved efficiency.
  • Liaised with senior management on strategic planning initiatives, contributing valuable insights.
  • Drove process improvements through rigorous analysis of existing procedures.
  • Monitored team performance metrics, identifying areas for improvement.
  • Managed resource allocation to optimise team effectiveness and maintain project momentum.
  • Facilitated training sessions to equip team members with necessary tools and knowledge for success.

Outpatient Administrative Support

Tallaght University Hospital
Dublin , Ireland
01.2005 - 01.2016
  • Coordinated patient appointments and managed scheduling conflicts to optimise clinic efficiency.
  • Facilitated communication between healthcare providers and patients to ensure accurate information dissemination.
  • Processed patient records and maintained confidentiality in compliance with data protection regulations.
  • Assisted in the development of administrative procedures to streamline operational workflows.
  • Supported training initiatives for new staff members to foster a collaborative working environment.
  • Liaised with external stakeholders to coordinate referrals and improve service delivery.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Transcribed medical dictations from physicians ensuring accuracy and clarity.
  • Prioritised tasks effectively to manage workload during peak times efficiently.
  • Enhanced patient care by transcribing medical reports accurately and promptly.

Education

Certificate of Higher Education - Lean Methodology White Belt

UCD
Dublin
01.2017 - 01.2017

Skills

  • Crisis resolution
  • Risk assessment and mitigation
  • Cost reduction and efficiency
  • SAP software proficiency
  • Resilience in high-pressure situations
  • Sustainability practices implementation
  • Building operational procedures
  • Business intelligence software
  • Performance monitoring
  • Data-driven decision-making
  • IT infrastructure
  • Crisis handling
  • Continuous Improvement implementation
  • Compliance oversight
  • Process mapping
  • Logistics coordination
  • Operational strategy
  • Leadership development
  • Health and Safety regulations
  • Scheduling expertise
  • Time efficiency
  • IT infrastructure understanding
  • Interpersonal savvy
  • Intercultural competence
  • Procurement procedures
  • Communication proficiency
  • Safety consciousness
  • Critical evaluation
  • Budgeting and financial analysis
  • Initiative taking
  • Resilience under pressure
  • Health and Safety Compliance
  • Cultural awareness
  • Leadership skills
  • Team Leadership

Timeline

Operations Manager

Children's Health Ireland
01.2022 - Current

Project Administrative Support

The Mater Misericordia University Hospital
01.2020 - 01.2022

Executive Assistant to Deputy CEO

The Mater Misericordia University Hospital
01.2018 - 01.2020

Certificate of Higher Education - Lean Methodology White Belt

UCD
01.2017 - 01.2017

Team Lead

The Mater Misericordiea University Hospital
01.2016 - 01.2018

Outpatient Administrative Support

Tallaght University Hospital
01.2005 - 01.2016
Maria Hayden