Maria Eduarda de Almeida
Dublin (open to realocate to Munich),Ireland
Summary
Results-driven professional with extensive experience in international student mobility, customer experience, and sales operations, consistently delivering high NPS and service excellence. Proven track record in leading cross-functional teams and aligning commercial and support functions to drive performance in multicultural environments. Skilled in optimising processes and enhancing the end-to-end student journey to increase efficiency, revenue, and customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Operations & Sales Coordinator
Egali Study Abroad Ireland
Dublin & Cork
2025.05 - 2026.03
- Lead and coordinate a cross-functional team of 11 professionals across sales and student support functions.
- Oversee end-to-end arrival and onboarding operations in Ireland for Latin American students, ensuring structured processes and a high service standard.
- Monitor customer satisfaction indicators such as NPS and feedback KPIs, translating insights into operational improvements.
- Drive commercial performance through proactive client engagement, renewal follow-ups, and strong alignment between sales and operations, consistently supporting the achievement of business targets.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
Operations Coordinator
Egali Study Abroad United Arab Emirates
, Dubai
2024.08 - 2025.05
- Supported the establishment of Egali's operations in the United Arab Emirates during the initial growth phase of the market.
- Designed and implemented operational procedures to improve consistency, efficiency, and compliance with company guidelines.
- Coordinated student support services locally and maintained strong service quality for internationally mobile students.
- Improved student satisfaction and NPS by coordinating high-quality support services, implementing consistent operational procedures, and ensuring seamless alignment between local operations and headquarters standards.
Customer Experience Analyst
Egali Intercambio
, Brazil
2021.03 - 2024.08
- Analyzed customer satisfaction data and feedback KPIs to identify service gaps and improve the overall student experience.
- Streamlined internal workflows across departments, contributing to more efficient support processes and consistently high service standards.
- Led international teen exchange programs as Group Leader in New York and London, and as Campus Coordinator in Brighton and Toronto, overseeing on-site operations and ensuring seamless program delivery.
- Coordinated with partner organizations to organise logistics, schedules, and student activities, maintaining high standards of service delivery.
- Delivered exceptional student experiences, driving improved NPS through proactive support, engagement, and problem-solving.
- Optimised operational processes and workflows to ensure consistency, efficiency, and quality across multiple programs.
Intern
Proativa Consultoria Empresarial
Porto Alegre
2020.02 - 2021.03
- Conducted in-depth market analyses to help clients evaluate the feasibility of expanding their business internationally.
- Researched local regulations, competitors, and market trends to provide actionable insights for cross-border business decisions.
- Prepared reports and presentations summarizing findings, enabling clients to make informed decisions on international expansion.
- Collaborated with the consulting team to identify risks, opportunities, and strategic recommendations for entering new markets.
Education
BA - International Relations
UNISINOS
Brazil 2018.01 - 2021.12
Skills
- International student mobility
- Student support operations
- Cross-functional team leadership
- Customer experience / NPS
- Process improvement
- Market setup & launch support
- Sales coordination
- Multicultural stakeholder management
LANGUAGES
Portuguese
Native
English
Fluent
Spanish
Fluent
German
Beginner
TARGET ROLES IN MUNICH
- International Office Coordinator
- Student Services Coordinator
- Program Coordinator
- Exchange / Mobility Coordinator
- Admissions / Student Experience
Timeline
Operations & Sales Coordinator
Egali Study Abroad Ireland
2025.05 - 2026.03
Operations Coordinator
Egali Study Abroad United Arab Emirates
2024.08 - 2025.05
Customer Experience Analyst
Egali Intercambio
2021.03 - 2024.08
Intern
Proativa Consultoria Empresarial
2020.02 - 2021.03
BA - International Relations
UNISINOS
2018.01 - 2021.12