Maria Bartholomea

• Oversaw administrative, operational, and logistical support for 77 fellows in the Urban Fellows Programme, ensuring smooth delivery of academic and field components.
• Streamlined operations by establishing 3 standardized process frameworks (procurement, finance, and logistics), incorporating root-cause analysis to reduce delays by 15%.
• Designed 5+ process flowcharts (transportation and operations) adopted as reference guides for staff training and onboarding.
• Partnered with 4 cross-functional teams (academics, finance, logistics, and outreach) to align program delivery with institutional goals.
• Managed and negotiated with 10+ vendors, improving service quality and ensuring compliance with procurement policies.
• Compiled and presented monthly financial spending reports to senior management; leveraged Microsoft Excel that improved spending visibility and decision-making efficiency by 20%.
• Recommended digital solutions for procurement and travel expense tracking, reducing manual errors and improving accountability.
• Coordinated field visits and research trips for faculty and fellows, enabling timely access to resources and enhancing field research outcomes

Volunteering Experience (IIHS, 2024)

• River Thambirabarni Conservation Project (Oct 2024): Partnered with local communities and government bodies to raise awareness among 200+ residents on biodiversity (otters, kingfishers) and the effects of declining water quality.
• Financial Literacy Sessions (Nov 2024): Delivered 2 workshops in Tamil for 10 small-business owners under TNUSSP, building capacity in bookkeeping, savings, and debt management.
• Solid Waste Management – Chikkaballapur (Nov 2024): Engaged 100+ townspeople and farmers in awareness drives on waste segregation; promoted use of organic manure, contributing to a 15% increase in adoption of composting practices.

• Communicated with customers, made outbound calls, and followed up on leads.
• Understood customer needs and identified sales opportunities.
• Answered questions and sent additional information via email.
• Maintained a database of current and potential customers.
• Stayed informed about competing products and services.
• Upsold products and services.
• Closed sales and achieved sales targets.

• Managed 25+ executive education programs(on-campus, online, and off-campus) with 300+ participants, achieving consistently high satisfaction scores.
• Coordinated and supported faculty on Alternative Learning Projects and Game Theory modules, enhancing the learning experience for 100+ participants annually.
• Designed and executed customized programsfor clients such as Mercedes Benz India and the National Academy of Indian Railways, strengthening industry–academia partnerships.
• Promoted Blended Learning Programs by contributing to marketing collaterals and web content, which helped increase program enrolments by 15% year-on-year.
• Oversaw budget monitoring and vendor coordination for all programs, ensuring adherence to financial targets and achieving a 10% reduction in operational costs through efficient resource allocation.

• Contributed 40% to achieving annual admission targets.
• Initiated 8 marketing initiatives to create brand awareness.
• Conducted campus tours for experiential marketing.
• Managed the pre-sales process and maintained records of all leads.
• Reported internal generated reports to the Zonal Marketing and CO marketing team.
• Worked closely with the Centre and Zonal Marketing Team.
• Handled customer grievances in the CRM.
• Ensured data completion and accuracy.

• Coordinated ground crew activities for 25 departures per shift.
• Contributed 30% to ancillary revenue by selling seats, meals, and excess baggage.
• Contributed 80% of the NPS per month.
• Communicated closely with ground and flight crews to maintain safety and efficiency.
• Oversaw fueling, cargo management, and departure of aircraft.
• Addressed urgent issues including medical emergencies and flight operations obstacles.

• Reached out to 25+ prospective clients per day, resulting in a 20% sign-up rate.
• Maintained up-to-date knowledge of holiday products.
• Attended job training events and workshops.