Margaret Hennessy
Portlaoise,Laois
Summary
Orderly professional with proven success in dealing with routine correspondence accurately and promptly. Excels at providing high quality customer service to diverse range of customers, both internal and external. Manages own work to meet targets on schedule.
Overview
18
18
years of professional experience
Work history
Care Assistant
Bluebird Care
Portlaoise, Laois
03.2016 - Current
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Minimised care continuity issues by keeping thorough, accurate records.
- Assisted client's with intellectual disadvantages in learning goals
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Support worker & Tutor
ADAPT Domestic Abuse Seervices
Limerick, Limerick
03.2010 - 01.2016
- Led group activity programmes to support independence and encourage community inclusion.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
LTI Coordinator
CPLN Area Partnership
Clondalkin, Dublin
03.2006 - 12.2011
- Trained and assigned tasks to team members.
- Collaborated with finance teams regarding targeted budgets.
- Addressed customer complaints and resolved issues.
- Scheduled meetings to discuss progress of projects and tasks.
- Managed LTI programme, its staff, and participants in all aspects to ensure the participants gained what they required from the programme.
- Developed Policies, Procedures and working practice guidelines to enable CPLN to fulfil its Quality Assurance and become FETAC Accredited
- Develop lesson plans and complete modules on various
- Taught various subjects to participants.
Education
OCR Diploma in IT and Office Procedures - IT
Roscrea Vocational School
Roscrea, County Tipperary 09/1988 - 06/1999
JEB Diploma in Education Principles and Practices - Teaching
Noreside Education Centre
Kilkenny, County Kilkenny 09/2003 - 06/2004
Certificate in Counselling Skills - Counselling Skills
NUI Maynooth
Kilkenny, County Kilkenny 09/2006 - 06/2007
Honours Diploma in Community Studies. -
NUI Maynooth
Kilkenny 09/2004 - 06/2007
Skills
Strong personal and interpersonal skills
Excellent communication skills, verbal and written
Capable, responsible worker with exceptional customer service skills
Timeline
Care Assistant
Bluebird Care
03.2016 - Current
Support worker & Tutor
ADAPT Domestic Abuse Seervices
03.2010 - 01.2016
LTI Coordinator
CPLN Area Partnership
03.2006 - 12.2011
OCR Diploma in IT and Office Procedures - IT
Roscrea Vocational School
09/1988 - 06/1999
JEB Diploma in Education Principles and Practices - Teaching
Noreside Education Centre
09/2003 - 06/2004
Certificate in Counselling Skills - Counselling Skills
NUI Maynooth
09/2006 - 06/2007
Honours Diploma in Community Studies. -
NUI Maynooth
09/2004 - 06/2007