Margaret Digan
Kildare
Summary
Organised Cafe Supervisor with strong leadership skills and knack for managing daily operations smoothly. Skilled in staff training and development, ensuring top-notch customer service. Proven ability to handle inventory, optimise workflows, and maintain welcoming cafe environment. Focused on driving sales and enhancing guest satisfaction.
Overview
15
15
years of professional experience
Work History
Cafe Supervisor
Mimi Cafe
Clane, Kildare
01.2023 - 12.2025
- Coordinated daily cafe operations by supervising staff schedules and delegating tasks to enhance workflow.
- Handled customer complaints with diplomacy, resolving issues to ensure satisfaction.
- Oversaw cafe close-downs, managing cash counting, tip delegation, stock inventory, and staff coordination to ensure smooth operations.
- Trained new employees in customer service protocols, cash handling, and food safety standards.
- Managed cafe openings, including setting tables, restocking inventory and filling cash drawers.
Customer Assistant
Lidi
Clane, Kildare
03.2019 - 12.2022
- Collaborated as team member, handling cashier duties, assisting with product inquiries, and maintaining cleanliness of sales area.
- Assisted with stock management, conducting inventory checks and replenishing shelves to ensure product availability for customers.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Developed rapport with customers through professional and courteous communication, enhancing customer experience.
Deli Supervisor
Lidon Group
Dublin , Ireland
04.2016 - 02.2019
- Processed customer returns, refunds and exchanges at customer service desk, ensuring customer satisfaction.
- Maintained neat, clean and organised shelves through effective visual merchandising, enhancing product visibility.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Built displays of items for special promotions and updated signs with correct pricing.
- Oversaw daily operations of deli department, supervising staff to uphold high service standards and optimise customer experience.
Carvery Supervisor
Cyprus Catering
Dublin , Ireland
04.2011 - 10.2015
- Supervised team of 15, delegating tasks and monitoring performance to achieve project deadlines.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Provided clear staff instructions to optimise production output.
- Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Ensured cleanliness and organisation of workplace, enhancing safety and efficiency.
Education
Mount Anville Secondary
Dublin 14Timeline
Cafe Supervisor
Mimi Cafe
01.2023 - 12.2025
Customer Assistant
Lidi
03.2019 - 12.2022
Deli Supervisor
Lidon Group
04.2016 - 02.2019
Carvery Supervisor
Cyprus Catering
04.2011 - 10.2015
Mount Anville Secondary