Margaret Condron
Nationwide
Summary
Dynamic Family Support Practitioner with a proven track record at Tusla Child and Family Agency, enhancing service user satisfaction through effective problem resolution and trauma-sensitive care. Skilled in prioritizing concurrent responsibilities and fostering collaboration, I successfully increased service user retention rates while championing continuous improvement initiatives to elevate service delivery.
Experienced in troubleshooting, problem-solving, and service user assistance. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in communication, family support program's, mediation and process optimization.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Possesses versatile skills in Mediation solution focused, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in facilitating effective solutions.
Overview
24
24
years of professional experience
Work History
Family Support Practitioner
Tusla Child and Family Agency
01.2002 - Current
- Delivered exceptional support to clients, leading to positive feedback and referrals for future service delivery.
- Supported other family support practitioners on company policies and best practices, fostering teamwork and improving overall departmental performance metrics.
- Enhanced customer satisfaction by resolving complex issues and providing prompt support services.
- Facilitated effective communication between service users and social work teams, ensuring timely resolution of reported issues.
- Proactively addressed potential problems by conducting regular home visits, identifying vulnerabilities before they escalated into major issues.
- Collaborated with cross-functional teams to improve product knowledge and ensure seamless support delivery.
- Managed a high volume of family support referrals while maintaining professionalism under pressure, leading to increased service user satisfaction.
- Established strong relationships with clients by understanding their unique needs and providing tailored solutions accordingly.
- Increased service users retention rates through proactive follow-ups and consistent communication regarding service updates.
- Participated in the development of organizational strategies that directly impacted the success of the Tusla Prevention Partnership Family Support Services department''s goals and objectives.
- Championed continuous improvement initiatives aimed at refining internal processes and elevating service users customer experiences.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between service users and other service providers.
- Assisted in conducting needs assessments to identify key areas of service users needs.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and implemented strategies to enhance quality of social services.
- Coordinated with local government to provide resources to service users.
- Improved service users coping with routine life activities such as food budgeting and rental payments.
- Collaborated with various stakeholders to promote social services.
Education
Acreditated Mediator - Family Mediation, Couples Separating And Divorce
Round Table Mediation & Investigation Training
Cork01-2023
Master of Arts - Family Support Studies
National University of Ireland
Galway, Ireland09-2020
Skills
- Prompt follow-up communication
- Trauma-sensitive care
- Effective collaboration
- Client service optimization
- Prioritization and scheduling
- Critical thinking abilities
- Skilled in prioritizing concurrent responsibilities
- Collaborative problem-solving
- Proficient in handling multiple priorities
- Trustworthy work ethic
- Proficient in organization techniques
- Cross-functional collaboration
- Focused listening
- Responsive to new challenges
- Clear and concise communication
- Collaborative decision-making
- Microsoft office
- Task prioritization
- Client advocacy
- Self motivation
- Maintaining client records
- Commitment to professional standards
- Legislative insight
- Cross-cultural sensitivity
- Mediation techniques
- Confidentiality
- Attention to detail
- Excellent communication
- Active listening
- Adaptability and flexibility
- Conflict resolution skills
- Professional ethics
- Conflict resolution
- Goal setting
- Professionalism
- Document preparation
Affiliations
Mediation Institute of Ireland MII
Mediation Learning and Sharing Groups
Timeline
Family Support Practitioner
Tusla Child and Family Agency
01.2002 - Current
Acreditated Mediator - Family Mediation, Couples Separating And Divorce
Round Table Mediation & Investigation Training
Master of Arts - Family Support Studies
National University of Ireland
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