Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Timeline
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Margaret Boxwell

Dublin 12,Co. Dublin

Summary

Detail-orientated member of any team adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in Merchandising and quantitative problem-solving skills, dedicated to company growth and improvements.

Adaptable and solution-focused, with proven ability to handle conflict resolution and customer service excellence. Demonstrated skills in problem-solving and communication, ensuring customer satisfaction and operational efficiency. Ready to drive positive outcomes and enhance customer experiences in any role.

Overview

15
15
years of professional experience
8
8
years of post-secondary education

Work history

Grocery technical complaints manager

Dunnes Stores
Dublin , Ireland
04.2024 - Current
  • Streamlined the process of complaint logging, resulting in quicker resolution times.
  • Reviewed customers' feedback on social media platforms for better service delivery.
  • Held regular training sessions for staff members on effective communication techniques, raising overall team competence level.
  • Managed a team of complaint handlers, leading to improved efficiency.
  • Formulated response letters to customers' complaints, maintaining a positive brand image even in challenging situations.
  • Updated senior management on significant complaints and resolutions regularly, ensuring transparency in operations.
  • Facilitated weekly meetings to discuss ongoing issues and find solutions, fostering teamwork.
  • Handled high volume of phone calls from irate customers calmly achieving peaceful conflict resolutions..
  • Liaised with other departments to resolve complex complaints, enhancing interdepartmental communication.
  • Improved customer satisfaction by resolving escalated customer complaints promptly.
  • Analysed trends in customer complaints for strategic planning purposes.
  • Collaborated with quality assurance department for addressing product-related complaints effectively.
  • Identified complaint trends and patterns to report to supervisors and guide changes.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Store Manager

Aldi
Dublin 12, Ireland
05.2013 - I currently work here
  • Resolved complex customer enquiries, disputes and complaints.
  • Built store brand through successful advertising and visual merchandising strategies.
  • Trained and supervised team to deliver on store sales targets.
  • Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
  • Designed and implemented practices to boost customer satisfaction metrics.
  • Evaluated team performance and handled disciplinary actions.
  • Strengthened team performance by attracting and developing top talent.
  • Developed new promotions and product lines to exceed sales targets.
  • Improved store ranking by identifying performance gaps.
  • Fostered positive relationships with customers and suppliers.
  • Managed cash and reconciled tills with rigorous security measures.
  • Delegated work based on sales targets and individual employee strengths.
  • Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
  • Forecasted sales performance to efficiently budget and order stock.
  • Empowered sales team to maximise sales revenue and exceed corporate goals.
  • Revamped store appearance and displays to reflect seasonal trends and promotions.
  • Generated repeat business through exceptional customer service.
  • Hired and trained numerous employees to deliver store goals.
  • Oversaw stocktakes to achieve accurate inventory and pricing.
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Prepared sales reports and reconciled accounts with strong finance management skills.
  • Coached and mentored store team members to achieve multiple promotions.
  • Delivered quality service with friendly and professional demeanour.
  • Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
  • Briefed team on product and promotion changes to support upselling.
  • Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
  • Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.

Store Assistant

Boots
Dublin , Ireland
10.2012 - 05.2013
  • Informed customers on wide selection of products and services.
  • Operated Point Of Sale (POS) systems to smoothly process transactions.
  • Helped customers to select products best suited to their tastes, style and needs.
  • Displayed items in line with visual merchandising best practices, maximising sales.
  • Supported in-store and warehouse stock counts, noting management of low stock supplies to maintain optimal inventory levels.
  • Brought customer issues to immediate attention of supervisor so that they could be handled most effectively.
  • Loaded and unloaded goods from delivery trucks using specialist equipment, such as forklifts and dollies.
  • Pleasantly welcomed customers, proactively offering assistance with browsing and purchasing needs.
  • Maintained presentable and tidy store by conducting scheduled visual merchandising tasks.

Lounge Staff Member

Eleanor’s pub
Dublin , Ireland
09.2010 - 12.2012
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Stocked and maintained silverware, linens and condiments.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Anticipated and addressed guests' service needs.
  • Greeted new customers, answered initial questions and took drink orders.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.

Education

Diploma of Higher Education - Childcare

ICFE
09.2010 - 05.2012

Leaving certificate -

Loreto college
09.2003 - 06.2010

Skills

  • Confident
  • Organised
  • Dependable
  • Flexible
  • Willing to learn
  • Innovative
  • Personable
  • Assertive
  • Trustworthy
  • Caring
  • Passionate
  • Approachable
  • Professional
  • Fun loving
  • Point of Sale (POS) System
  • Customer Complaint Resolution
  • Retail Sales
  • Complaint Management
  • Visual Merchandising
  • Order Picking
  • Rapport Building
  • Warehouse Management
  • Stock Ordering
  • Customer Service
  • Staff Training and Onboarding
  • Store Management
  • Merchandise Ordering
  • Delivery Management
  • Team player
  • Complaint resolution
  • Complaint trend analysis
  • Complaints management
  • Record keeping and reporting
  • Microsoft Office proficiency

Affiliations

I started in Aldi in 2013 as a store assistant, within 3 years I became a deputy manger, within 3 years I became an assistant manger and within 3 years became a store manager. I thoroughly enjoy learning, training, motivating and progressing staff within store level and on the team. I have a keen eye for detail, merchandising and managing. Enjoy facing and overcoming challenging new tasks. Always open to learning new ideas. I was a member of the merchandising team for project fresh for almost 4 years, and then led the team for almost 2 years before returning to store for store progression. I have a wide knowledge of store layouts, merchandising plans and also stock.

Custom

References on request. Past and current Area managers, merchandising team Area managers and character references.

Timeline

Grocery technical complaints manager

Dunnes Stores
04.2024 - Current

Store Manager

Aldi
05.2013 - I currently work here

Store Assistant

Boots
10.2012 - 05.2013

Lounge Staff Member

Eleanor’s pub
09.2010 - 12.2012

Diploma of Higher Education - Childcare

ICFE
09.2010 - 05.2012

Leaving certificate -

Loreto college
09.2003 - 06.2010

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Margaret Boxwell