Marcos Zermeno
Fort Worth
Summary
At MZ Roofing, as Supervisor of Operations, I spearheaded team development and operations management, enhancing productivity and customer satisfaction. Fluent in Spanish, I excelled in problem-solving and decision-making, significantly improving staff performance and supply chain efficiency. My leadership fostered a positive, accountable environment, adapting swiftly to industry shifts.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
MZ Roofing
06.2015 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Alta Vista High School
06.2015
Skills
- Team Development
- FLUENT IN SPANISH
- Maintenance Oversight
- Staff Evaluation
- Facilities Inspection
- Team Leadership
- Decision-Making
- Operations Management
- Problem-Solving
- Inventory Management
- Insurance policy knowledge
- Sales strategies
Accomplishments
- I took 1 year of C-39 (roofing license) in California
- I passed the state of California trade roofing exam
- Supervised team of 8 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
MZ Roofing
06.2015 - Current
High School Diploma -
Alta Vista High School
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