Marcos Dias
Dublin
Summary
I'm Marcos Dias, a creative and good-humoured sales professional with a laid-back yet confident approach to sales. I thrive in team settings, where my strong teamwork skills and knack for people management shine through.
Being adaptable and self-motivated is my jam—I love tackling new challenges head-on and finding innovative solutions. Whether it's brainstorming strategies or leading a project, I bring enthusiasm and adaptability to the table.
My empathetic nature enables me to connect effortlessly with clients and colleagues, building trust and fostering positive relationships. I enjoy the thrill of sales because it allows me to blend my creativity with problem-solving skills, always aiming for win-win outcomes.
Overview
10
10
years of professional experience
Work History
Sales Assistant
DID Electrical Sundrive
Dublin
01.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered relationships with customers to expand customer base and retain business.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Duty Manager
Iceland Foods Ltd
Dublin , Ireland
06.2019 - 07.2021
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Took care of customer problem escalated by other staff members.
Till Operator
Dealz/Poundland Thomas Street
Dublin, Ireland
10.2016 - 03.2019
- Greeted customers, answered inquiries and explained promotions in a friendly manner.
- Verified prices, discounts and other information on receipts before handing them over to customers.
- Operated point-of-sale systems to process credit and debit card purchases.
- Identified customer needs and provided appropriate solutions quickly.
- Balanced the till at the end of each shift with 100% accuracy.
- Ensured compliance with state laws regarding sale of age-restricted items such as cigarettes and alcohol.
- Stocked shelves, rotated merchandise and replenished product as needed.
English Teacher
Wise Up English School Angra dos Reis
Angra Dos Reis, Rio De Janeiro, Brazil
01.2014 - 03.2016
- Made learning grammar fun by involving problem-solving and language play.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Customized innovative methods and materials to produce effective learning experiences.
- Repeated key lesson information to teach grammar and help students grasp concepts.
Education
English Proficiency - English Language
Ielts (The English Language Testing System)
Dublin01-2019
English Proficiency - English Language
Wizard English School Angra Dos Reis
01-2012
Skills
- Product Sales
- Upselling
- Order Processing
- Networking
- Sales Software Proficiency
- Payment Processing
- Positive and professional
- POS System Operation
- Merchandising knowledge
- Time Management
- Customer Service
- Policy and Procedure Adherence
- Product Promotions
- Excellent communication skills
- Client Service
- Store Opening and Closing
- Relationship Building
- Negotiation Tactics
- Cash Handling Accuracy
- Sales expertise
- Merchandising understanding
- Meeting deadlines
- Retail merchandising expertise
- Exceeds sales goals
- Problem-solving skills
- Teamwork and Collaboration
- Listening Skills
- Inventory Tracking
- Reliable and punctual
- Retail Store Operations
- Cash Handling
- Exceptional customer service
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Computer Skills
- Microsoft Outlook, Word, Excel and Powerpoint - Advanced
- POS - Point of Sales System
References
References available upon request.
Timeline
Sales Assistant
DID Electrical Sundrive
01.2022 - Current
Duty Manager
Iceland Foods Ltd
06.2019 - 07.2021
Till Operator
Dealz/Poundland Thomas Street
10.2016 - 03.2019
English Teacher
Wise Up English School Angra dos Reis
01.2014 - 03.2016
English Proficiency - English Language
Ielts (The English Language Testing System)
English Proficiency - English Language
Wizard English School Angra Dos Reis
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