Marco Palma
Dublin
Summary
Highly skilled Housekeeping Supervisor with a wealth of experience managing tasks and teams. Recognized for maintaining superior guest satisfaction by emphasizing cleanliness, staff training, delegation, and inventory control. Expertise in attention to detail and positive communication. Demonstrated leadership abilities in fostering team collaboration and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
CareChoice Home Care
Dublin, Ireland
06.2024 - Current
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Responded promptly to maintenance requests from guests or staff members.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Motorcycle Instructor
Universal Motorcycle Training
London
03.2017 - Current
- Teach safe riding techniques, conduct training sessions, and assess and evaluate students' riding skills
- Ensure adherence to traffic rules and regulations and play a crucial role in instilling a strong awareness of safety practices among students/trainees.
Housekeeping Manager
Coca-Cola Europacific Partners - Sodexo
London
07.2012 - 01.2015
- Supervise room attendants and cleaning staff, draw up shift rota, hire and train new employees, and manage budgets
- Research the market and introduce new cleaning technologies to improve cost/benefits.
Education
BA Journalism & Media, Undergraduate Level 6 -
Birkbeck University of London
07.2023
Access to HE Diploma (Humanities & Social Science), Level 3 -
Morley College
07.2009
English for Speakers of Other Languages, ESOL - Level Entry 3 -
Lambeth College London
06.2007
Skills
- Leadership
- Planning
- Coaching
- Empathy
- Interpersonal Skills
- Conflict Resolution
- Teaching
- Assessment and Evaluation
- Training Program Implementation
- Safety Awareness
- Quality Assurance Controls
- Workload prioritization
- Task Delegation
- Health and safety compliance
- Customer Relationship Management
Referencesavailable
True
Languages
Portuguese
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Housekeeping Supervisor
CareChoice Home Care
06.2024 - Current
Motorcycle Instructor
Universal Motorcycle Training
03.2017 - Current
Housekeeping Manager
Coca-Cola Europacific Partners - Sodexo
07.2012 - 01.2015
BA Journalism & Media, Undergraduate Level 6 -
Birkbeck University of London
Access to HE Diploma (Humanities & Social Science), Level 3 -
Morley College
English for Speakers of Other Languages, ESOL - Level Entry 3 -
Lambeth College London
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