Marco Große
Dublin
Summary
Detail-oriented Finance Analyst with extensive experience in data analysis, financial reporting, and maintaining data accuracy in high-pressure environments. Proven ability to meet key performance indicators and provide valuable insights for stakeholders. Strong background in banking operations and client service, with a focus on enhancing user experiences and upholding compliance standards.
Overview
12
12
years of professional experience
Work History
Funds & Banking Representative
Interactive Brokers
Dublin
05.2024 - Current
- Conduct comprehensive follow-up on cash deposits and withdrawals, resulting a 20% reduction in transfer errors systematically resolving pending transfers and cash-related issues
- Collaborate with local and international divisions on 5 projects to enhance operational efficiency, ensuring alignment with compliance and regulatory standards
- Contribute to the development of client service systems and policies, improving data accuracy resulting in a 15% increase in client satisfaction
Credit Associate
United Parcel Service CSTC Irl Ltd
Dublin
06.2023 - 04.2024
- I maintained accurate ledgers and ensured timely debt collection, achieving a 95% collection rate within 30 days, which resulted in enhanced financial reporting accuracy and improved cash flow for the organization
- I resolved customer queries by liaising with three departments, reducing potential bad debts by 25% within three months, which reinforced financial integrity and strengthened cross-departmental collaboration
- I investigated non-payment issues and initiated targeted actions, achieving a 90% resolution rate within 30 days, which resulted in improved cash flow and the consistent meeting of KPIs for debt resolution
Billing Associate
United Parcel Service CSTC Irl Ltd
Dublin
10.2022 - 05.2023
- I assisted clients with over 100 invoice requests monthly and provided detailed account explanations, achieving a 95% satisfaction rating that resulted in strengthened client relationships and enhanced customer service quality
- I resolved billing discrepancies by conducting thorough research on 50+ accounts, achieving 100% accuracy in financial reporting that resulted in enhanced compliance with client policies and improved trust from stakeholders
Implementation Analyst
Postbank
Magdeburg
10.2016 - 09.2019
- I provided analytical guidance on financial services to over 200 clients, increasing their understanding and engagement by 30%, which resulted in higher satisfaction scores and strengthened client relationships
- I conducted KYC screenings for over 150 clients, meticulously documenting findings to uphold compliance with global regulations, which resulted in a 100% audit success rate and significantly enhanced data accuracy within the organization
Financial Data Analyst
DHL Group
Leipzig
10.2012 - 09.2016
- I created comprehensive internal reports for management by analyzing data from 10 key performance indicators, which resulted in informed strategic decision-making and a 20% improvement in operational efficiency across departments
- I analyzed and monitored performance across five departments by evaluating key metrics, which resulted in actionable insights that drove a 15% increase in operational efficiency and enhanced cross-departmental collaboration
Education
Master of Science - Financial Economics
Otto-von-Guericke University
Magdeburg08.2022
Bachelor of Science - Business Administration
Martin Luther University of Halle-Wittenberg
Halle (Saale)09.2012
Skills
- Data Analysis and Research
- Financial Reporting
- Database Management
- KPI Monitoring and Achievement
- Proficiency in Excel
- Client Relationship Management
- Data visualization
- Attention to detail
- Billing Dispute Resolutions
- Client correspondence
- Contract Finalization
- Correspondence writing
- Customer Relations
- Microsoft Office
- Team Goals
Languages
German
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Portuguese
Beginner (A1)
A1
Timeline
Funds & Banking Representative
Interactive Brokers
05.2024 - Current
Credit Associate
United Parcel Service CSTC Irl Ltd
06.2023 - 04.2024
Billing Associate
United Parcel Service CSTC Irl Ltd
10.2022 - 05.2023
Implementation Analyst
Postbank
10.2016 - 09.2019
Financial Data Analyst
DHL Group
10.2012 - 09.2016
Master of Science - Financial Economics
Otto-von-Guericke University
Bachelor of Science - Business Administration
Martin Luther University of Halle-Wittenberg
Similar Profiles
Cristina AndersenCristina Andersen
Onboarding Team Leader at Interactive BrokersOnboarding Team Leader at Interactive Brokers
Ayashkant PradhanAyashkant Pradhan
Site Reliability Engineer at Interactive BrokersSite Reliability Engineer at Interactive Brokers
Cristopher MooreCristopher Moore
Institutional Financial Services at Interactive BrokersInstitutional Financial Services at Interactive Brokers