Marcio Silva
Dublin,Dublin 15
Summary
Professional trained for various jobs Talented and focused individual with more than 7 years of expertise loading and unloading merchandise and operating warehouse equipment. Looking for an Order Picker position with top-notch organisation. Energetic Order Picker offering background maintaining error-free database of packages while tracking large number of orders. Dedicated to safety practices and considered highly effective forklift operator.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work History
Orderpicker
DPD
Dublin 15, Dublin
08.2024 - 11.2024
- Improved warehouse efficiency by adhering to picking procedures and standards.
- Achieved high accuracy rates for inventory control with meticulous attention to detail.
- Maintained neat and orderly work area, resulting in reduced safety hazards.
- Utilised handheld RF scanners to update product status in real time.
- Prepared orders by processing requests and supply orders, leading to timely dispatches.
- Assisted in periodic stock checks for updated inventory management.
Call Center Agent
Vodafone Group
Lisbon, Lisbon
11.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Assisted in training new staff members, fostering a supportive work environment.
- Documented all phone interactions for record keeping and quality control purposes.
Technician
Ventura Systems
Bolsward
08.2023 - 10.2023
- Increased efficiency by maintaining and repairing complex technical equipment.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Improved safety with regular inspection of electrical systems and components.
Marketing and Sales Intern
NOS
Lisboa
12.2022 - 06.2023
- Monitored market trends, ensuring marketing approach remained competitive and relevant.
- Supported development of comprehensive annual marketing plan, aligning with company objectives.
- Managed social media channels; maintained consistent branding across all platforms.
Orderpicker/magazijnmedewerker
Bol.com
Rotterdam
11.2021 - 03.2022
- Improved warehouse efficiency by meticulously sorting and arranging items.
- Packed parcels for safe and secure transportation.
- Assembled boxes to ensure robust packaging of items.
- Checked inventory, ensured adequate stock levels.
Productiemedewerker
Giant
Lelystad
01.2020 - 03.2020
- I worked on assembling bicycles
- started as Jumper where I did several positions week
- had already assembled wheels, had already done orderpicker job, drove cars to deliver goods on lines and I mounted bicycles on line
Logistiek medewerker
Inditex
Lelystad
07.2019 - 10.2019
- A job that I really like
- I received the cargo and gave the entrance of the clothes to the logistics
- She packed boxes with clothes for later prices and exportation
- I actually did a little of everything
Bakkerij medewerker
Goedhart Emmerloord BV
Emmeloord
06.2019 - 07.2019
- I worked on the production line
- Bread and cake packaging
- Bread Pallet Loader for Trucking
Manager of Restaurant
Piteu de Casa
Luanda, AO
01.2018 - 01.2019
Event Promoter
Portuguese Community in London
London
01.2007 - 01.2012
- Secured event promotion deals by liaising with sponsors and advertisers.
- Boosted brand awareness with innovative marketing strategies.
- Designed creative promotional materials for enhanced audience engagement.
- Organised successful events, resulted in positive attendee feedback.
- Managed social media accounts for improved online presence.
- Coordinated logistics of events to ensure smooth execution.
Education
Certificate - Business Management
London School of Business and Management
01.2010 - 01.2013
Certificate - Information Computer Technology
Peterborough Regional College
01.2004 - 01.2006
Secondary School - undefined
Secondary School of Odivelas
Lisbon, PT 01.2000 - 01.2003
Secondary School - undefined
Secondary School 2
Lisbon, PT 01.1995 - 01.2000
Primary School - undefined
Primary School of Odivelas
Lisbon, PT 01.1993 - 01.1995
Skills
- CUSTOMER SERVICE
- EXCELLENT COMMUNICATION SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS
- PUNCTUAL
- RECEPTIONIST
- Team work
- Professional and punctual
- Manual handling
- Multidisciplinary teamwork
- Quality Control
- Order processing
- Logistical planning
- Order processing and dispatch
- Product picking
- Interdepartmental communication
Personal Information
Available: #per-direct-beschikbaar
Custom
- Excellent communication skills
- Team work
- Excellent customer service skills
- Professional and punctual
Timeline
Orderpicker
DPD
08.2024 - 11.2024
Call Center Agent
Vodafone Group
11.2023 - 06.2024
Technician
Ventura Systems
08.2023 - 10.2023
Marketing and Sales Intern
NOS
12.2022 - 06.2023
Orderpicker/magazijnmedewerker
Bol.com
11.2021 - 03.2022
Productiemedewerker
Giant
01.2020 - 03.2020
Logistiek medewerker
Inditex
07.2019 - 10.2019
Bakkerij medewerker
Goedhart Emmerloord BV
06.2019 - 07.2019
Manager of Restaurant
Piteu de Casa
01.2018 - 01.2019
Certificate - Business Management
London School of Business and Management
01.2010 - 01.2013
Event Promoter
Portuguese Community in London
01.2007 - 01.2012
Certificate - Information Computer Technology
Peterborough Regional College
01.2004 - 01.2006
Secondary School - undefined
Secondary School of Odivelas
01.2000 - 01.2003
Secondary School - undefined
Secondary School 2
01.1995 - 01.2000
Primary School - undefined
Primary School of Odivelas
01.1993 - 01.1995
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