Marcela Lizbeth Perez Castillo
Dublin
Summary
Multilingual professional with over 5 years of experience in account support, operations and customer service in dynamic environments. Expertise in managing multiple priorities while maintaining accuracy in reporting, and driving positive stakeholder engagement. Skilled in process improvement, promotional planning, and ensuring compliance with industry standards.
Overview
17
17
years of professional experience
Work History
Accounts Receivable
Cordelia Foods
Dublin
03.2025 - Current
- Manage Sage Accounting, reconciliations, invoicing.
- Oversee debtors/creditors accounts; resolve billing discrepancies efficiently.
- Conduct office administration, stock ordering, daily banking, and cross-functional support.
Managing Director & Owner
Pastiamo Truckttoria
Dublin
05.2022 - 12.2024
- Managed all aspects of operations, including supplier negotiations, cost control, and marketing campaigns.
- Developed partnerships and ensuring consistent service and product quality.
Community Operation Analyst
Covalen
Dublin
05.2020 - 06.2023
- Resolved platform issues, analyzed trends, and implemented process improvements.
- Provided training (shadowing/reverse shadowing) to new hires, ensuring policy adherence.
Assistant Manager / Team Leader
Hospitality Roles
Dublin & Guadalajara
01.2018 - 01.2020
- Managed teams, improved customer satisfaction, and streamlined operations.
Executive Assistant
TREC Soluciones
Guadalajara
01.2009 - 01.2012
- Managed administrative operations: agendas, reports, schedules.
Education
Bachelor’s Degree - Hospitality And Tourism Management
Universidad De Especialidades UNE
Guadalajara, Mexico06-2012
Diploma - Digital Marketing
Universidad De Guadalajara
09-2020
Skills
Account & Customer Management (Promotions, Contracts, Key Accounts)
Data Analysis & Reporting (Excel, Sage Accounting, Microsoft Office)
Compliance & Process Optimization
Multilingual Communication (Spanish, Italian, English)
Enjoy working with people and love being in direct contact with customers
- Problem solving
Timeline
Accounts Receivable
Cordelia Foods
03.2025 - Current
Managing Director & Owner
Pastiamo Truckttoria
05.2022 - 12.2024
Community Operation Analyst
Covalen
05.2020 - 06.2023
Assistant Manager / Team Leader
Hospitality Roles
01.2018 - 01.2020
Executive Assistant
TREC Soluciones
01.2009 - 01.2012
Bachelor’s Degree - Hospitality And Tourism Management
Universidad De Especialidades UNE
Diploma - Digital Marketing
Universidad De Guadalajara
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