Marcela Barcellos Araujo
Dublin ,Ireland
Summary
Dedicated and articulate professional with expertise in empathetic service, proactive listening, and attentive customer care. Skilled in beverage serving, order processing, and fast dishwashing operations, ensuring seamless service delivery even under pressure. Adept at maintaining cleanliness standards and table clearing while fostering positive customer interactions. Committed to delivering exceptional service experiences through patience, effective communication, and a proactive approach to customer needs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Waitress assistant
To no Trabalho
Rio de Janeiro, Brazil
03.2024 - 08.2025
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
Cleaner
Objetiva store
Rio de Janeiro, Brazil
01.2023 - 08.2023
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Kept communal areas tidy and well-organised for optimal functionality.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Kitchen porter
Restaurante do Dudu
Rio de Janeiro , Brazil
01.2022 - 08.2022
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Removed rubbish, kept bin area clean and orderly.
Minder
Creche Renascer
Rio de Janeiro , Brazil
02.2020 - 10.2020
- Reported any changes in health or behaviour promptly to healthcare professionals.
- Ensured safety of clients by maintaining constant vigilance.
- Provided emotional support for client's well-being.
- Carried out errands promptly, ensuring smooth day-to-day operations.
Education
Jacintho Xavier Martins
Rio de Janeiro 01.2019 - 12.2021
Skills
- Empathetic service
- Beverage serving
- Proactive listening
- Cleaning procedures knowledge
- Communicative and articulate
- Patience under pressure
- Customer Service
- Table clearing
- Order processing
- Fast dishwashing operations
- Attentive customer service
Languages
English
Beginner
Portuguese
Native
Timeline
Waitress assistant
To no Trabalho
03.2024 - 08.2025
Cleaner
Objetiva store
01.2023 - 08.2023
Kitchen porter
Restaurante do Dudu
01.2022 - 08.2022
Minder
Creche Renascer
02.2020 - 10.2020
Jacintho Xavier Martins
01.2019 - 12.2021
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