Marcel Biro

Supervised service standards, consistently meeting customer expectations each shift.

Delivered service and section management training for staff teams.

Facilitated daily briefings and end-of-night debriefs, enhancing team communication and performance.

Prepared daily staff rosters for sections, for multiple departments.

Coordinated with multiple departments by radio during busy service.

Maximised seating capacity using OpenTable.

Resolved customer complaints efficiently, ensuring high levels of satisfaction and service quality. promptly to protect service quality.

Maintained high standards of cleanliness throughout the restaurant and performed routine maintenance on tables, chairs, and other dining furniture

Counted tills at shift end and reconciled POS income totals.

Took food and beverage orders from customers at the table, ensuring accurate selections. and recommend menu items, including wine pairings.

Assisted guests with food allergies and dietary requirements through clear menu guidance.

Serve large sections with fast-paced turnover while keeping service consistent.

Coordinated with team members to ensure seamless service flow during shifts.

Delivered excellent customer service while fostering a positive, motivating atmosphere.

Process payments promptly to complete orders accurately.

Recommended local attractions and organised tailored visiting plans to enhance guest experiences.

Assisted guests with luggage and provided exceptional customer service to foster a welcoming environment.

Processed hotel guest check-ins and managed payment transactions to ensure smooth arrivals.

Handled reservation requests and organised booking schedules for arriving guests.

Completed guest check-outs and updated accounts at reception.

Supported reception and reservation teams with daily front-desk tasks.

Served breakfast and dinner seatings, ensuring consistent, high-quality guest service to maximise dining experience.

Handled large sections with brisk turnover, maintaining smooth dining operations and optimising guest flow.

Took food and beverage orders accurately and promptly, enhancing customer satisfaction each shift.

Took food and beverage orders swiftly and accurately to enhance guest satisfaction.

Delivered consistent service standards during busy periods, ensuring all guest needs were met.

Preparing desserts and making coffees while following ticket and timing requirements.

Processed cash and card payments while ensuring accurate change handling for efficient transactions.