MARC-ANDRÉ GIROUX
MILANO
Summary
Dynamic Sales and Client Solutions Specialist driving revenue growth at Getty Images through exceptional communication and problem-solving skills. Expertise in enhancing customer relationships and optimizing sales strategies, consistently surpassing targets while building strong client retention. Bilingual in French and English, with proficiency in Italian at a B1 level.
Overview
10
10
years of professional experience
Work History
SALES AND CLIENT SOLUTIONS SPECIALIST
GETTY IMAGES
Dublin
03.2022 - Current
- Handle inbound sales inquiries, identifying customer needs and pain points to provide tailored solutions, contributing to increased revenue
- Upselling and cross-selling by proactively recommend products and licensing solutions, helping clients maximize value while achieving sales targets
- Ensure long-term customer loyalty through relationship-building.
- Track and manage invoices, enter customer data into CRM systems, and support the sales team with administrative tasks
- Providing problem-solving and technical support by assisting clients with troubleshooting and product related inquiries, ensuring a seamless experience
- Exceeded customer satisfaction by finding creative solutions to problems.
- Participated in regular meetings with other departments involved in production processes to discuss ways to optimize operations further.
SENIOR QUALITY EVALUATOR
CONCENTRIX CVG
Dublin
02.2021 - 03.2022
- Evaluated customer interactions to improve sales effectiveness, customer engagement and overall service quality
- Provided actionable feedback to sales and support teams, enhancing customer experience and conversion rates.
- Analyzed trends in customer behavior and sales performance, influencing key business decisions
- Worked closely with leadership to refine scripts, objection-handling techniques, and best practices for customer interactions
- Provided training and guidance to team members while collaborating with managers to identify and recruit new talent.
- Investigated customer feedback received through surveys or focus groups, providing recommendations based on findings.
SENIOR SUPPORT PROFESSIONAL
CONCENTRIX CVG
Dublin
02.2020 - 02.2021
- Specialized in assisting French and UKI market clients with their inquiries.
- Ensured optimal support by maintaining accurate details in Salesforce.
- Provided pre-sales and post-sales support for transactions including orders, returns and refunds.
- Finding opportunities for cross-selling or upsells
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ASSISTANT STORE MANAGER
BOTTES & BASKETS
Montreal
09.2015 - 01.2020
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
Education
Italian Level B1 -
Istituto Italiano Di Cultura
Dublin, Ireland01-2025
Inbound Sales -
HubSpot
Online05-2023
The Complete Quality Assurance Course -
Udemy
Online04-2021
How to Sell: An Overview of Fundamental Selling Techniques -
Coursera
Online10-2020
Attestation of College Studies -
Collège Sigma
Montreal, Canada06-2009
High School Diploma -
École Secondaire Armand-Corbeil
Montreal, Canada06-2005
Skills
- Effective communication
- Account management
- Lateral thinking
- Collaborative Teamwork
- Anticipatory Mindset
- Customer relationship management
- CRM software proficiency
- Time management
- Problem solving
- Sales strategy
- Upselling techniques
- Consistent Work Ethic
- Client needs assessment
- Working under pressure
- Technical support
- Cross-functional coordination
Personal Information
Work Permit: I authorize the processing of my personal data pursuant to Legislative Decree 101/2018 and art. 13 GDPR (EU Regulation 2016/679) for the purposes of personnel research and selection.
Languages
French
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Affiliations
- Photography
- Travel & Cultural exploration
- Sports & Fitness
- Content creation
References
References available upon request.
Timeline
SALES AND CLIENT SOLUTIONS SPECIALIST
GETTY IMAGES
03.2022 - Current
SENIOR QUALITY EVALUATOR
CONCENTRIX CVG
02.2021 - 03.2022
SENIOR SUPPORT PROFESSIONAL
CONCENTRIX CVG
02.2020 - 02.2021
ASSISTANT STORE MANAGER
BOTTES & BASKETS
09.2015 - 01.2020
Italian Level B1 -
Istituto Italiano Di Cultura
Inbound Sales -
HubSpot
The Complete Quality Assurance Course -
Udemy
How to Sell: An Overview of Fundamental Selling Techniques -
Coursera
Attestation of College Studies -
Collège Sigma
High School Diploma -
École Secondaire Armand-Corbeil
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