Maoxia Ye

• Translated sections of a Classical Chinese scholarly text into English as part of an academic book project.
• Annotated key historical and cultural references for English-speaking readers.
• Worked closely with a faculty advisor to ensure linguistic accuracy and scholarly
• Contributed to cross-cultural interpretation of classical Chinese concepts for an international academic audience.

• Delivered exceptional customer service by warmly greeting clients and offering tailored consultations to understand their jewellery preferences and needs.
• Consistently achieved sales 5 to 10 times higher than the store average per transaction, demonstrating strong persuasive and consultative selling skills.
• Utilised in-depth knowledge of gemstones, precious metals, and jewellery design to enhance customer satisfaction and encourage high-value purchases.
• Contributed significantly to a noticeable increase in overall store revenue and team performance after joining the company.

• Held a dual role within the HR department, combining responsibilities in Human Resource Management System (HRMS) testing and organisational performance management.
• Represented the HR team in the implementation and testing of a large-scale HRMS, ensuring system functionality met operational and user requirements.
• Conducted extensive manual testing across multiple modules; developed and executed test plans and use cases; and identified, documented, and tracked over 1,000 system bugs, functional issues, and personalisation requests.
• Collaborated closely with developers and implementation teams to troubleshoot and resolve issues efficiently, improving system stability and user experience.
• Supported project progress monitoring, user feedback collection, and test data analysis throughout the development lifecycle.
• Simultaneously managed unit-level performance evaluation tasks, including data collection, analysis, and reporting for both individual and departmental KPIs.
• Leveraged advanced Excel functions (e.g., VLOOKUP, charting) to perform data-driven analysis, create dashboards, and support strategic HR planning.
• Delivered actionable performance insights to management, contributing to process optimisation and improved decision-making.
• Maintained employee benefit records and handled confidential documentation in compliance with internal controls and data privacy policies.
• Addressed internal HR inquiries with professionalism, ensuring timely and accurate resolution of issues.

• Accurately processed customer financial transactions while ensuring full compliance with internal policies and regulatory standards.
• Addressed account-related inquiries with professionalism and efficiency, consistently enhancing customer satisfaction and trust.
• Verified transaction accuracy and maintained detailed records to support internal audits and minimise risk, contributing to loss ratio control targets.
• Actively participated in government–bank partnership initiatives, playing a key role in driving significant growth in account openings, mobile banking adoption, and small loan usage at the branch level.
• Helped the branch achieve over 150% of the account-opening target, increase mobile banking penetration by 80%, and boost small loan product usage by over 60%, exceeding performance targets set by head office.
• Consistently surpassed individual KPI goals through proactive marketing of financial products and enthusiastic involvement in company-wide promotional campaigns.

• Performed a wide range of administrative duties, including scheduling meetings, handling correspondence, and preparing internal reports to support efficient daily operations.
• Took full responsibility for managing the bank-wide official document processing, handling over 1,000 internal and external documents with a strong focus on accuracy, clarity, and timeliness.
• Drafted and compiled briefing materials, reports, and presentation content for senior management, ensuring alignment with strategic objectives and high editorial standards.
• Supported senior leadership in day-to-day operations and special projects by providing logistical coordination and background research.
• Coordinated both internal and external communications, ensuring timely follow-ups and smooth information flow across departments.
• Participated in corporate branding efforts, including assisting in short video production and supporting company photography and promotional events, contributing to a consistent and engaging visual presence.

• Taught Chinese language and literature to students, fostering a deep understanding of the subject.
• Developed lesson plans, assignments, and assessments in alignment with educational standards.
• Utilized various teaching methods to engage students and enhance learning outcomes.
• Provided individualized support to students to help them achieve their academic goals.