MANTHAN PATEL
Dublin
Summary
Administrative, project and business analysis professional with over 5 years of experience across higher education, multinational and service-focused operational environments. Experienced in stakeholder engagement, process improvement, large dataset analysis, documentation, reporting, systems testing and implementation support. Currently supporting a university-wide operational improvement project at UCD, working with Schools, workstream leads, analysts and central stakeholders to improve processes, guidance materials and service outcomes. Strong interest in contributing to UCD Careers Network by supporting co-curricular projects, student engagement, employability initiatives, programme delivery and continuous improvement of the student experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Analyst
UCD
Dublin 4, Ireland
03.2025 - Current
- Supported the delivery of a major UMT-driven university project focused on improving the management, implementation and compliance of hourly-paid processes across the University.
- Worked closely with schools, workstream leads, analysts, and central stakeholders to gather requirements, understand operational pain points, and support implementation activity across a complex university environment.
- Conducted stakeholder interviews, consultations and operational reviews with Teaching and Research workstream leads and School representatives to identify issues, clarify needs and support process improvements.
- Supported change management and implementation activity, including training support, user guidance, testing coordination and readiness activity for Schools.
- Supported the development and refinement of user guides, process documentation, implementation materials and standardised guidance to support consistency, clarity and adoption.
- Contributed to systems testing and issue resolution in collaboration with UCD InfoHub and the Enterprise Applications Group, helping to validate changes before implementation.
- Prepared structured reports, tables and practical recommendations to support decision-making, operational planning and service improvement.
- Contributed to continuous improvement practices aligned with UCD’s operational objectives and service delivery expectations.
Senior Analyst
Accenture
, Ireland
11.2019 - 01.2023
- Delivered quality assurance, operational analysis and workflow support for global IT and digital operations in a large multinational organisation.
- Maintained over 95% accuracy across quality-related workflows, supporting consistent delivery standards and reducing rework.
- Conducted large-scale data reviews and pattern analysis to support evidence-based decision-making and operational improvement.
- Partnered with global stakeholders to identify workflow bottlenecks, document root causes and support scalable process enhancements.
- Prepared operational insights and analysis to improve workflow quality, efficiency and service outcomes.
- Provided training, coaching and performance feedback to team members, contributing to improved team capability and quality standards.
- Supported engagement-focused initiatives that helped reduce absenteeism by 6% and improve productivity by 8% between March and July 2022.
- Worked effectively under pressure in a high-volume, target-driven environment requiring accuracy, resilience and strong prioritisation.
- Lead and Support team capability through coaching, feedback, knowledge sharing and performance improvement activity in a high-volume operational environment.
Manager
Red Torch Ginger
Sandyford
03.2023 - 03.2025
- Implemented operational process improvements, resulting in a 30% rise in customer retention.
- Mentored staff in service design and consistent execution, improving team accountability, and efficiency.
- Spearheaded feedback-driven service changes that streamlined operations and improved the guest experience.
- Created a healthy competition within the team to bring out the best every day they step into work.
Business Analyst
Olivia Heaven
01.2022 - 05.2022
- Conducted stakeholder interviews and gap analysis.
- Mapped workflows and proposed system improvements.
- Translated business needs into workflows and aligned solutions with stakeholder priorities.
- Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
Education
Msc - Business Management and leadership
Ulster University
Belfast, Northern Ireland01-2022
MA - Dispute Resolution
Independent College Dublin
Dublin, Ireland 01-2018
BE - Biomedical engineering
College
India01-2015
Skills
- Agile and PRINCE2 methodologies
- Process documentation and SOPs
- Project management and Delivery
- Change management
- Stakeholder Management
- Team leadership skills
- Data Management
- Business Analysis
- Process improvement
- Cross - Functional Collaboration
- Digital project management tools
- Continuous Imporovement
- Advanced Excel
- Data cleaning and validation
- Process Mapping
- Systems Testing Support
- PeopleXD
Certification
- Digital Business Analyst, UCD Academy, 2023-01-01, 2023-05-31
- Project Management, UCD Academy, 2023-06-01, 2023-10-31
- PRINCE2, PMI, 2024-07-01, Present
- Lean Six Sigma
Projects
- Utilisation Project : Accenture, 2022-07-01, 2022-11-30 :
Represented on Improving utilisation project to the management and helped the project to reach client attainment.
- Employee Wellness Program : Accenture, 2021-03-01, 2021-07-31,
Creator of the Health Nut program to maintain work-life balance and improve productivity within the project.
Timeline
Project Analyst
UCD
03.2025 - Current
Manager
Red Torch Ginger
03.2023 - 03.2025
Business Analyst
Olivia Heaven
01.2022 - 05.2022
Senior Analyst
Accenture
11.2019 - 01.2023
Msc - Business Management and leadership
Ulster University
MA - Dispute Resolution
Independent College Dublin
BE - Biomedical engineering
College