Manjunath B Soppihiremath
Dublin
Summary
DevOps Engineer with hands-on experience in CI/CD automation, cloud infrastructure, and containerized deployments. Proven success in reducing deployment time by 40%, achieving 99.9% uptime, and resolving incidents through root cause analysis with logs and ticketing tools (ServiceNow, Jira). Strong background as a System Administrator and Cloud Support Engineer, managing AWS environments, troubleshooting production issues, and optimizing system performance. Early experience as a Salesforce Administrator managing 100+ users, customizing CRM workflows, and driving automation that improved adoption by 30%.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
DevOps Engineer
Devlume Software Solutions
08.2024 - Current
- Designed and maintained CI/CD pipelines (Jenkins/GitLab), reducing deployment time by 40%.
- Automated infrastructure provisioning with Terraform/CloudFormation, reducing manual setup effort by 50%.
- Deployed and managed containerized applications with Docker & Kubernetes, improving scalability and uptime.
- Conducted root cause analysis (RCA) using logs, preventing recurring incidents and reducing downtime by 25%.
- Handled 50+ support tickets monthly via ServiceNow & Jira, ensuring 95%+ SLA compliance.
- Collaborated with developers and QA, enabling faster release cycles from bi-weekly to daily deployments.
System Administrator
Tivre Business Solutions
08.2021 - 09.2022
- Troubleshot and resolved issues on Linux servers, reducing downtime by 30% through proactive monitoring.
- Set up and maintained Jenkins CI/CD pipelines for Java projects, ensuring smooth integrations.
- Built Docker images/containers and automated deployments using Shell scripts, saving 10+ hours weekly.
- Automated Jenkins Master-Slave configurations, enhancing CI/CD efficiency.
- Deployed AWS infrastructure (EC2, VPC, Subnets, Security Groups, NACLs, Routing) as per client requirements.
Cloud Support Engineer
Sumukha Infotech
06.2019 - 07.2021
- Resolved 30+ AWS support tickets per week (EC2, S3, RDS, VPC, IAM) with 95%+ SLA compliance.
- Performed root cause analysis (RCA) on compute, networking, and storage issues, reducing downtime by 30%.
- Monitored AWS environments with CloudWatch/CloudTrail, proactively preventing 20+ recurring incidents monthly.
- Managed 100+ IAM roles and policies, strengthening security and reducing escalations by 40%.
- Automated routine operations with custom scripts, improving team efficiency by 20%.
Salesforce Administrator
Teamlease Digital Ltd
08.2018 - 08.2019
- Managed 100+ user accounts, profiles, and roles, ensuring secure data access.
- Customized 10+ objects, fields, and workflows, optimizing sales and service processes.
- Created 20+ dashboards and 50+ reports, providing actionable insights for leadership.
- Automated business processes with Flows & Approval Processes, reducing manual work by 30%.
- Delivered user training and support, increasing adoption and reducing tickets by 25%.
Education
Master of Science - Cyber Security
Dublin Business School
09.2023
Skills
CI/CD: Jenkins, GitHub Actions
Cloud Platforms: AWS, Azure
Infrastructure as Code: Terraform, CloudFormation
Containerization: Docker, Kubernetes
Monitoring & Logging: Prometheus, Grafana, CloudWatch, CloudTrail
Ticketing Tools: ServiceNow (SNOW), Jira
Scripting & Automation: Python, Shell
undefinedCertification
Salesforce Certified Administrator
Timeline
DevOps Engineer
Devlume Software Solutions
08.2024 - Current
System Administrator
Tivre Business Solutions
08.2021 - 09.2022
Cloud Support Engineer
Sumukha Infotech
06.2019 - 07.2021
Salesforce Administrator
Teamlease Digital Ltd
08.2018 - 08.2019
Master of Science - Cyber Security
Dublin Business School
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