Manju Kishore

Developing and executing HR strategies that align with business objectives, ensuring workforce readiness and operational efficiency.

I Serve as a trusted strategic partner to senior leaders, providing HR insights that shape business decisions.

Coaching and supporting leadership teams to foster a high-performance culture and enhance employee engagement.

Lead the talent development and succession planning in collaboration with UK, EMEA, and Global teams, strengthening the leadership pipeline.

Driving change management initiatives, including cultural transformation, organizational redesign, and process improvements.

Utilize HR analytics to assess workforce trends, measure initiative success, and support business planning.

Championing DEIB initiatives, and embedding inclusive hiring, leadership, and policy frameworks into the organization.

Supporting financial planning and budgeting by integrating HR insights with business performance data.

Enhancing HR operational efficiency, ensuring leaders and teams have streamlined access to HR support and resources.

• Managing the end-to-end recruitment process to ensure positions are filled with the best talent and onboarded efficiently
• Responsible for all HR support tasks i.e., issue contracts, HRMS system updates & maintenance, onboarding documentation, process employee life cycle changes
• Act as first Point of Contact (POC) for all employees, line management, and internal HR teams on HR, Payroll, Time and attendance
• Work with the leadership teams to identify talent and building appropriate career plans, succession planning and retention strategies
• Work with managers on training plans; collate information on area training needs; liaise with HR Centre of Excellence; deliver training interventions and attend staff development meetings, as required
• Provide HR consulting expertise to all levels of management and employees
• Consults with employees and managers to address root causes of issues and resolve through a systematic and analytical approach, including investigations
• Contribute to the development, review and implementation of HR policies, procedures and processes in line with emerging business needs in the context of best practice and new legislation
• Devise and deliver on HR initiatives to support the development of people management practices and increase Employee Engagement
• Analyze ER data, identify trends and make recommendations on improvements to processes and practices

• Managed end-to-end recruitment, payroll processing, and contract administration.
• Maintained HRIS accuracy, conducted audits, and compiled key HR reports.
• Oversaw employee absences, pension enrollments, salary reviews, and compliance with GDPR and employment law.
• Led learning and development initiatives, training new HR team members, and supporting leadership development.
• Acted as the first point of contact for HR queries, conducted exit interviews, and provided strategic insights.

• Collaborate with Leadership Team to balance corporate, function and business needs in deploying HR programs to the business unit
• Managed various HR functions, including employee relations, performance management, onboarding, benefits administration, recruiting, staffing, training, and compensation analysis across geographies
• Developed and implemented the communications strategy for employee communications, onboarding, offboarding, education, and training
• Ensured integrity and compliance with audit and security requirements and SOX regulations
• Worked both independently and as part of a global HR team to prioritize, multi-task and manage large global projects
• Created employee handbook and implemented subsequent HR policies, procedures, and programs, executing best HR practices for the organization
• Drive innovation in HR functions and processes

• Lead the Shared Services (HR & Finance) Support team on operational and quality aspects
• Trained and developed a cross-functional workforce that supported the global organization covering 150,000 employees
• Transitioned Payroll processing activities from multiple countries to India
• Supported implementation of recent technologies and systems (Workday / ServiceNow) and introduction of self-help model (Customer Zero & Virtual Assistant)
• Saved 30% of operational cost by cross training the staff globally who were initially restricted to regional knowledge
• Conceptualized & improved Employee Experience with HR, Finance and other Shared Services by shifting to Service now and Workday

• Contributed to the development and implementation of new policies and procedures based on corporate guidelines for HR Processes and SC Handbook
• Creating a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments
• Counseled employees on performance to improve quality of service and efficiency

• Spearheaded year end performance management processes for management, including contribution ratings, salary reviews and Personnel Action Reviews, including performance improvements
• Talent Supply & Demand: CDP Management; identified pool of resources; created opportunities in partnership with business leaders & Work force management team to bridge the gaps
• Initiated exuberant creative ways to motivate employees by introducing customer service awards, Employee Appreciation Days, Acts of Kindness, etc
• Devised career development and recognition initiatives which elevated and sustained employee engagement

• Managed the recruitment process, to include applicant tracking and assessment of resumes, conducting interviews, performing reference checks, and arranging pre-employment drug screens
• Facilitated the onboarding process for new employee orientation and training to ensure a positive transition into the company
• Dealt with issues including attrition record management, background checks and verification practices, onboarding program, employee cross-cultural competencies and retention strategies
• Felicitated technical, domain and behavioural training for employees and managers