Manish Ashok Vike
Co.Kildare
Summary
Dedicated Technical Specialist with a passion for leveraging innovative technologies to drive organizational success. Seeking a challenging role where I can utilize my expertise in Computer Applications, Cloud Computing and Software development and implementation of cutting-edge solutions. Committed to delivering high-quality support and driving continuous improvement initiatives to optimize operational efficiency and enhance user experience. Eager to collaborate with cross-functional teams and stay abreast of emerging technologies to stay at the forefront of the industry.
Overview
17
17
years of professional experience
Work History
Volunteer
MORNING STAR HOSTEL
Dublin
01.2017 - Current
- Provide direct assistance and support to homeless individuals in the shelter, including meal service, distribution of clothing and toiletries, and facilitating access to essential services.
- Offer a listening ear and emotional support to residents, providing empathy, compassion, and encouragement.
- Assist with daily operations of the shelter, including cleaning, organizing, and maintaining a safe and welcoming environment for residents.
- Collaborate with staff and fellow volunteers to ensure the needs of residents are met and address any issues or concerns that arise.
- Participate in volunteer training sessions and workshops to enhance knowledge and skills related to supporting homeless individuals.
- Advocate for the needs of homeless individuals and raise awareness about homelessness in the community through outreach events and initiatives.
- Maintain confidentiality and respect the dignity of residents at all times, treating everyone with kindness and respect.
- Document volunteer activities and contribute to reports and evaluations to measure the impact of volunteer efforts and improve service delivery.
Global Product Technical Specialist (META)
ACCENTURE IRELAND LIMITED
Dublin
10.2021 - 05.2023
- Successfully managed a fixed-term contract role, specializing in SQL and advertising support within a complex (META) product group.
- Diligently investigated and prioritized advertising issues, taking ownership of tasks from inception to resolution, and collaborating with specialists in USA Team when necessary for further troubleshooting or debugging.
- Manage the Azure infrastructure, ensuring optimal sizing and performance of the environment.
- Ensured adherence to IT security best practices, safeguarding organizational data and infrastructure from potential threats.
- Leveraged strong interpersonal skills to effectively communicate issue resolutions, technical details, workarounds, and product confusion to the sales team and stakeholders.
- Administered and provided support in the organization's M365 environment, including Exchange, OneDrive, Teams, and SharePoint Online.
- Optimized system performance and troubleshoot issues to ensure seamless user experience across the platform.
- Ensured a superior customer experience by delivering high-quality support for advertising bugs on different Meta Applications, addressing customer concerns promptly, and maintaining a customer-centric approach.
- Actively mentored team members and took charge of specific product (META) support areas, contributing to the team's overall growth and expertise in SQL and advertising-related matters throughout the fixed-term contract.
- Managed incident response & risk mitigation, aligning security strategies with business needs.
Kongsberg CNC Machinist
HORIZON DIGITAL PRINT SOLUTIONS
Dublin
03.2021 - 10.2021
- Developed CNC programs using Mastercam software for Kongsberg CNC machines, ensuring accuracy and efficiency in machining processes.
- Interpreted engineering drawings, specifications, and CAD models to create precise machining instructions.
- Selected appropriate cutting tools, tool holders, and fixtures for machining operations, optimizing tooling configurations for efficient production.
- Identified and troubleshooted programming, setup, and machining issues, making necessary adjustments to minimize disruptions in production.
- Maintained accurate records of CNC programs, tooling configurations, and production logs, ensuring documentation integrity and traceability.
- Implemented process improvements to enhance machining processes, cycle times, and efficiency, contributing to cost savings and productivity gains.
- Adhered to safety protocols and procedures to ensure a safe working environment, handling hazardous materials in compliance with regulations.
Tech Support Team Manager
IKS HEALTH PRIVATE LIMITED
Mumbai
12.2009 - 04.2017
- Conducted root cause analysis and resolutions for database and interface-related problems.
- Designed and deployed interface solutions aligning with industry best practices and scalability requirements.
- Managed security policies, audit trails, and compliance documentation.
- Assisted ServiceDesk teams in addressing interface-related queries and troubleshooting issues.
- Led IT infrastructure projects involving server migrations, security enhancements, and cloud integrations.
- Managed and optimized SQL Server databases, ensuring performance, reliability, and security.
- Developed and implemented integration solutions for data exchange across multiple healthcare systems.
Software Customer Service Executive
GEBBS HEALTHCARE SOLUTIONS PVT. LIMITED
Mumbai
04.2008 - 10.2009
- Provided technical support for software applications, ensuring seamless integration with SQL databases.
- Conducted system updates, patches, and database optimizations to enhance overall performance.
- Assisted in implementing data security protocols and monitored firewall and endpoint security configurations.
- Developed integration test plans and executed test scenarios to validate new software deployments.
- Supported incident response teams by troubleshooting database and system issues.
- Monitored firewall, VPN, and endpoint security configurations, improving IT resilience.
Education
PROFESSIONAL ACADEMY DIPLOMA IN ARTIFICIAL INTELLIGENCE FOR BUSINESS - Artificial Intelligence
University College Dublin
03-2025
BACHELOR OF COMPUTER APPLICATIONS - Information Technology
Swami Vivekanand Subharti University
12-2022
HEALTH CARE SUPPORT - Health Care Management
B&B Nursing LTD
06-2019
BACHELOR OF COMMERCE - Commerce And Accounting
Mumbai University
06-2009
HIGHER SECONDARY SCHOOL - Commerce And Accounting
St. Mary's Junior College
02-2006
SECONDARY SCHOOL -
St. Mary's High School
03-2004
Skills
- Troubleshooting network issues
- Firewall configuration
- Technical troubleshooting
- Ticket management
- Cloud computing
- Service desk support
- Software updates
- Desktop support
- SQL database management
- Python programming
- Deep learning
- PyTorch framework
- Microsoft Azure
- Hadoop Platform
- Natural language processing
- Machine learning
Employment Visa Status
Irish Citizen
References
Available on Request
Contact Information
+353-0892535383, mavike77@gmail.com
Accomplishments
- Awarded as Winner of the Green Bill Award for the month of MAY 2014.
- Awarded as Brilliant Mind Award on 25th July 2014.
- Awarded as Process Performer of the month of APRIL 2013.
Timeline
Global Product Technical Specialist (META)
ACCENTURE IRELAND LIMITED
10.2021 - 05.2023
Kongsberg CNC Machinist
HORIZON DIGITAL PRINT SOLUTIONS
03.2021 - 10.2021
Volunteer
MORNING STAR HOSTEL
01.2017 - Current
Tech Support Team Manager
IKS HEALTH PRIVATE LIMITED
12.2009 - 04.2017
Software Customer Service Executive
GEBBS HEALTHCARE SOLUTIONS PVT. LIMITED
04.2008 - 10.2009
PROFESSIONAL ACADEMY DIPLOMA IN ARTIFICIAL INTELLIGENCE FOR BUSINESS - Artificial Intelligence
University College Dublin
BACHELOR OF COMPUTER APPLICATIONS - Information Technology
Swami Vivekanand Subharti University
HEALTH CARE SUPPORT - Health Care Management
B&B Nursing LTD
BACHELOR OF COMMERCE - Commerce And Accounting
Mumbai University
HIGHER SECONDARY SCHOOL - Commerce And Accounting
St. Mary's Junior College
SECONDARY SCHOOL -
St. Mary's High School
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