Mandar Vanarse
Dublin
Summary
Experienced professional with management experience and an extensive progressive record in the field. Collaborate effectively on marketing strategies with diverse approaches to maximize sales success. Relationship-driven and well-grounded with excellent interpersonal skills and highly creative nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Marketing Manager
Dublin Skylon Hotel
Dublin
09.2018 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Coordinated with marketing team to create effective campaigns for products or services.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Organized events such as conferences, exhibitions, seminars. to promote products and services.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Evaluated performance metrics such as revenue generation, customer acquisition rate. to measure success of initiatives taken up by the team.
- Researched emerging technologies in the field of Sales and Marketing and made recommendations for implementation.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Conducted market research to understand customer needs and preferences.
Technical Support Engineer
Convergys
Pune
03.2013 - 10.2014
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Deployed software packages across the enterprise via automated deployment tools.
- Provided remote assistance to end-users when needed.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
Technical Support Engineer
Mphasis
Pune
11.2012 - 03.2013
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Assisted users with password resets and account lockout resolutions.
Education
MBA - Masters In International Business
American College Dublin
Dublin11-2019
Did Not Finish - MBA Cloud Computing
Dublin Business School
Dublin01-2016
Bachelor of Science - Computer Science
Pune University
Pune 06-2012
Skills
- Strategic Planning
- Team Leadership
- Rapport and relationship building
- Brand-building strategies
- Advertising Campaigns
- Social Media Management
- Competitor Analysis
- Database Maintenance
- Business Development
- Sales Presentations
- Leads Prospecting
- Marketing planning
Accomplishments
- Lead Dublin Skylon Hotel to City Hotel of The Year 2022, 2023 and 2024
Languages
English
First Language
Certification
• 70-410 Windows Server 2012 Network Infrastructure, Configuring.
• 70-346 Managing Office 365 Identities and Requirements.
• 70-347 Enabling Office 365 Services.
• 70-341 Core solutions of Microsoft Exchange Server 2013.
References
References available upon request.
Timeline
Sales and Marketing Manager
Dublin Skylon Hotel
09.2018 - Current
Technical Support Engineer
Convergys
03.2013 - 10.2014
Technical Support Engineer
Mphasis
11.2012 - 03.2013
MBA - Masters In International Business
American College Dublin
Did Not Finish - MBA Cloud Computing
Dublin Business School
Bachelor of Science - Computer Science
Pune University
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