Mandar Chavan
Summary
Capable individual, passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in bar environments and customer service-related roles
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Bartender
Piano Bar
Athlone, Westmeath
2022.11 - Current
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Completed end-of-day cleanup to reset bar for next day.
Phone Banking Officer
Tata Consultancy Services
Mumbai, India
2022.02 - 2022.09
- Offered current, accurate advice on optional solutions for concerns.
- Applied conflict management to stressed and concerned customers.
- Set appointments with field teams to carry out service changes or deliver new products.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Assessed accounts and accounting systems in cases of alleged criminal activity.
Education
Master of Science - Software Engineering
TUS
Ireland 2022.09 -
Post Graduate Diploma - Computer Science
Middlesex University
London 2014.09 - 2016.09
Bachelor of Engineering - Communications and Networks Engineering
Middlesex University
London 2011.09 - 2014.09
Skills
- Suggestive selling
- Beer, wine and cocktail service
- Bar cleaning and maintenance
- Safe serving knowledge
- Cash control
- Food service
- Till balancing
- Outstanding customer service
Languages
English
Advanced (C1)
Marathi
Native
Hindi
Native
Timeline
Bartender
Piano Bar
2022.11 - Current
Master of Science - Software Engineering
TUS
2022.09 -
Phone Banking Officer
Tata Consultancy Services
2022.02 - 2022.09
Post Graduate Diploma - Computer Science
Middlesex University
2014.09 - 2016.09
Bachelor of Engineering - Communications and Networks Engineering
Middlesex University
2011.09 - 2014.09