Summary
Overview
Work history
Education
Skills
Languages
Timeline
Bartender

Mandar Chavan

Summary

Capable individual, passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in bar environments and customer service-related roles

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Bartender

Piano Bar
Athlone, Westmeath
11.2022 - Current
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Completed end-of-day cleanup to reset bar for next day.

Phone Banking Officer

Tata Consultancy Services
Mumbai, India
02.2022 - 09.2022
  • Offered current, accurate advice on optional solutions for concerns.
  • Applied conflict management to stressed and concerned customers.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Assessed accounts and accounting systems in cases of alleged criminal activity.

Education

Master of Science - Software Engineering

TUS
Ireland
09.2022 -

Post Graduate Diploma - Computer Science

Middlesex University
London
09.2014 - 09.2016

Bachelor of Engineering - Communications and Networks Engineering

Middlesex University
London
09.2011 - 09.2014

Skills

  • Suggestive selling
  • Beer, wine and cocktail service
  • Bar cleaning and maintenance
  • Safe serving knowledge
  • Cash control
  • Food service
  • Till balancing
  • Outstanding customer service

Languages

English
Advanced (C1)
Marathi
Native
Hindi
Native

Timeline

Bartender

Piano Bar
11.2022 - Current

Master of Science - Software Engineering

TUS
09.2022 -

Phone Banking Officer

Tata Consultancy Services
02.2022 - 09.2022

Post Graduate Diploma - Computer Science

Middlesex University
09.2014 - 09.2016

Bachelor of Engineering - Communications and Networks Engineering

Middlesex University
09.2011 - 09.2014

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Mandar Chavan