Malina Petrovschi
Dublin
Summary
With a proven track record at Emerald Park, I excel in enhancing guest satisfaction and safety, leveraging skills in emergency evacuation and conflict resolution. Demonstrating strong interpersonal abilities and organization, I've significantly contributed to team training and operational improvements, ensuring efficient guest flow and positive experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Amusement Ride Operator
Emerald Park
Dublin, Ireland
03.2023 - Current
- Educated patrons on facilities, entertainment options and rules and regulations.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Pulled down safety bars and secured riders according to specified attraction details.
- Served guests with enthusiastic, helpful demeanour to promote positive, memorable experiences.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Communicated with manager to discuss ride maintenance or repair issues.
- Assisted in loading and unloading of passengers onto amusement rides using appropriate techniques as per manufacturer's specifications.
- Operated ride control panels and monitored ride performance during operation.
- Handled guest inquiries and resolved complaints regarding ride experiences.
- Checked seatbelts of riders to maximize safety and manage risk.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Updated ride operation logs and maintenance records accurately and timely.
- Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Managed queues and flow of guests, maintaining order and efficiency.
Assistant Coach
USKFI
Dublin, Ireland
09.2019 - 12.2023
- Developed exercise regimens targeting individual athlete needs.
- Readied students to compete in competitions and other special events.
- Ran through warm-ups and training exercises.
- Managed students during competitions and helped coach them.
- Completed child safety course.
Front of House Employee
Romayo's
Dublin, Ireland
08.2022 - 03.2023
- Greeted and talked pleasantly with customers to promote positive image for business.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Stocked and maintained drinks and sauces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Performed opening and closing duties such as counting money, organizing supplies.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Answered phone calls and inquiries.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Provided take-out services to customers who preferred to dine offsite.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Housekeeper
Holiday Inn
Dublin, Ireland
07.2022 - 08.2022
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Inspected furniture for damage or stains in between guest stays.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Emptied trash receptacles throughout the hotel.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Barista
Country Cafe
Dublin, Ireland
06.2021 - 08.2021
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Operated cash registers to process customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Sliced fruits, vegetables and meats for use in food service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Front of House Employee
Romayo's
Dublin, Ireland
11.2018 - 08.2019
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Took to-go phone orders from guests following outlined procedures.
Education
High School Diploma -
Colaiste Pobail Setanta
Dublin, Ireland05-2022
Bachelor of Science - Sociology And Social Justice
University College Dublin
Dublin, IrelandSkills
- Emergency evacuation procedures
- Conflict resolution techniques
- Safety procedures
- Background in entertainment
- Patience and empathy
- Basic math proficiency
- Cash handling experience
- Interpersonal skills
- Organisation
Affiliations
- I have participated in many activities and developed many hobbies including karate, music and writing.
Languages
English
First Language
Romanian
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Italian
Intermediate (B1)
B1
Irish
Intermediate (B1)
B1
Spanish
Beginner
A1
Accomplishments
- I have received many awards in karate and have competed abroad several times also
- I have many academic rewards and certificates
- I have won small writing competitions also
Certification
- I hold a certificate from a child safety course
References
References available upon request.
Timeline
Amusement Ride Operator
Emerald Park
03.2023 - Current
Front of House Employee
Romayo's
08.2022 - 03.2023
Housekeeper
Holiday Inn
07.2022 - 08.2022
Barista
Country Cafe
06.2021 - 08.2021
Assistant Coach
USKFI
09.2019 - 12.2023
Front of House Employee
Romayo's
11.2018 - 08.2019
High School Diploma -
Colaiste Pobail Setanta
Bachelor of Science - Sociology And Social Justice
University College Dublin
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