Malik OUALI
Newbridge
Summary
Results-driven multilingual professional with extensive experience in accounts receivable, customer service, and procurement management. Proven ability to manage accounts effectively while fostering strong client relationships and consistently achieving performance goals. Highly adept in multitasking and problem-solving within dynamic environments, with a successful history of training new employees and enhancing operational processes.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
Intrum
02.2021 - Current
- Company Overview: Outsourced for Hewlett-Packard Enterprise
- Manage accounts receivable for French, UK, and DACH (Germany, Austria, Switzerland) markets
- Handle debt collections, manage a portfolio of customers, and report on collections progress
- Provide excellent customer service by resolving customer queries via phone and email
- Maintain strong relationships with partners, customers, and internal teams
- Achieve quarterly targets, report weekly to the client, and conduct reconciliations, invoicing, and credits
- Support resellers, manage customer expectations, and oversee customer concerns
- Train new recruits on various aspects of accounts receivable and customer relations
- Outsourced for Hewlett-Packard Enterprise
Assistant Head Chef
Vie De Chateau
Naas
11.2019 - 02.2021
- Oversaw food preparation and quality control to ensure top-quality daily service
- Managed kitchen team, ensuring the efficient and smooth running of operations
- Ordered ingredients based on inventory needs and resolved issues with suppliers
- Trained and mentored staff while ensuring compliance with nutrition, sanitation, and safety regulations
- Approved dishes before they reached customers, ensuring high standards of presentation and taste
Chef
Caffreys
Batterstown
08.2016 - 03.2019
- Prepared food for cooking and contributed to menu planning with the Sous Chef
- Monitored food production, ensuring standard portions and quality of dishes
- Managed kitchen inventory, staff training, and cost control to stay within the set budget
- Maintained a clean and safe kitchen, ensuring adherence to sanitation practices
Supplies/Procurement and Logistics Supervisor
La Société des Eaux et de l'Assainissement d'Alger (SEAAL)
01.2010 - 01.2013
- Identified and researched suppliers, built strong relationships, and negotiated terms and prices
- Evaluated products and suppliers based on key business criteria, issuing purchase orders and agreements
- Monitored supplier performance and handled any issues with quality or delivery
Education
Advanced Level - English
Dublin School of English
Dublin01.2014
Advanced Diploma - French Language Teaching
French Cultural Center
Algiers01.2011
Licence Degree - Finance
UMM - Tizi-Ouzou College
Algeria01.2009
Higher Technical Diploma - Computer Management
01.2008
Skills
- Accounts Receivable Management
- Debt collection
- Service Excellence
- Stakeholder Engagement
- Skilled in Multilingual Interactions
- Proficient in Microsoft Office
- Excel Data Analysis
- Email Management Skills
- Effective Organization
- Effective Time Management
- Collaborative Teamwork
- Strategic Leadership
Languages
- French, Native
- English, Fluent
- Berber, Fluent
- Arabic, Basic
- German, beginner
- Irish, Basic
Training
- Negotiations
- Project Management
- First Aid
Personal Information
Date of Birth: 03/12/84
Hobbies : Sports fan, running, hiking and traveling.
Additionalinformation - References
Available upon request.
Accomplishments
- Recognized as "customer expert" by our client Hewlett-Packard Enterprise in the SE Cop recognition program.
Timeline
Accounts Receivable Specialist
Intrum
02.2021 - Current
Assistant Head Chef
Vie De Chateau
11.2019 - 02.2021
Chef
Caffreys
08.2016 - 03.2019
Supplies/Procurement and Logistics Supervisor
La Société des Eaux et de l'Assainissement d'Alger (SEAAL)
01.2010 - 01.2013
Advanced Level - English
Dublin School of English
Advanced Diploma - French Language Teaching
French Cultural Center
Licence Degree - Finance
UMM - Tizi-Ouzou College
Higher Technical Diploma - Computer Management
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