Malgorzata Ratajczak
Darlington,Durham
Summary
With strong foundation in communication and problem-solving, I excel at understanding and addressing customer needs. My background in various roles has equipped me with valuable interpersonal skills and ability to build rapport quickly. I am confident in managing inquiries, resolving issues, and ensuring customer satisfaction. Always eager to learn and adapt, I aim to contribute effectively to dynamic team.
Overview
24
24
years of professional experience
Work History
Customer Advisor
Three UK
Darlington, Durham
08.2024 - Current
- Polish-English Communication Support / Interpreter (part of the role).
- Assisting Polish-speaking customers by explaining products, contracts, and services.
- Communicating between management and customers to ensure a clear understanding.
- Providing accurate interpretation of information and resolving customer queries.
- Supporting customers with documentation and decision making.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Retail Sales Advisor
Vodafone Ireland
Bray
07.2023 - 07.2024
- Maintain strong knowledge of all Vodafone products, price plans, promotions, and services
- Advise customers of our portfolio
- Deliver exceptional customer assistance and service
- Business administration
Customer Assistant
Lidl Ireland
Cork
04.2018 - 09.2022
- Organization of Advertising
- Customer service
- Cashier
- Developed and trained new employees
- Liaised with customers in a polite and friendly manner
- Actively achieve monthly sales targets
Store Manager
McCann's Gala
Ovens, Cork
05.2016 - 04.2018
- Company Overview: (Business changed ownership)
- Managed all functions from stock control, ordering and marketing
- Implemented shop procedures and policies
- Negotiated contracts with suppliers
- Staff/talent management including recruitment and training
- Set targets and developed business
- Monitored KPI's
- (Business changed ownership)
Electricity Sales Manager
Energa Obrot
05.2014 - 05.2016
- Led a team of sales professionals, providing mentorship and guidance to optimise performance and achieve targets.
- Delivered comprehensive training programmes for new sales staff to improve product knowledge and sales techniques.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Optimised sales methods to best acquire, develop and retain customers.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
Key Account Manager
Nestle Polska
04.2012 - 05.2014
- Cultivated strong relationships with VIP customers by understanding their unique needs and preferences.
- Developed tailored sales strategies that enhanced customer engagement and satisfaction among high-value clientele.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Regional Manager
Batex S.C. (Ecco)
02.2005 - 04.2012
- Delivered engaging presentations and training sessions to prospective franchisees, highlighting key benefits of partnership.
- Led regional sales strategies by analysing market trends and implementing effective promotional campaigns.
- Developed and delivered training programmes for staff to improve product knowledge and sales techniques.
- Developed and executed training sessions for staff development, improving team skills and morale.
- Led successful negotiations with key clients, securing lucrative contracts and partnerships.
Store Manager
CCC S.A.
Gdańsk
01.2002 - 01.2005
- Managed daily operations of store, overseeing inventory management and staff performance to maximise efficiency.
- Coordinated stock replenishment and inventory audits to maintain accurate product availability and prevent stock discrepancies.
- Led team meetings to communicate goals, resolve challenges, and encourage a culture of continuous improvement among staff.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Stored stock safely and securely to maintain quality of goods.
Customer Advisor
Three
Darlington , Durham
07.2024 - 12 0
- Polish-English Communication Support / Interpreter (part of the role).
- Assisting Polish-speaking customers by explaining products, contracts, and services.
- Communicating between management and customers to ensure a clear understanding.
- Providing accurate interpretation of information and resolving customer queries.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Diploma of Higher Education - Organisation of Advertising
University of Gdansk
Sopot06.2005
Skills
- Sales management
- Customer service
- Supplier relationship management
- Communication
- Staff management
- Time management
- Team leadership
- Problem-solving
- Business administration
Hobbies and Interests
- Gym
- Reading
- Theatre
- Ballet
References
Available upon request
Languages
Polish
Proficient
C2
English
Advanced
C1
Spanish
Beginner
A1
Hobbies and interests
- theatre
- books
- travelling
- learning
Timeline
Customer Advisor
Three UK
08.2024 - Current
Customer Advisor
Three
07.2024 - 12 0
Retail Sales Advisor
Vodafone Ireland
07.2023 - 07.2024
Customer Assistant
Lidl Ireland
04.2018 - 09.2022
Store Manager
McCann's Gala
05.2016 - 04.2018
Electricity Sales Manager
Energa Obrot
05.2014 - 05.2016
Key Account Manager
Nestle Polska
04.2012 - 05.2014
Regional Manager
Batex S.C. (Ecco)
02.2005 - 04.2012
Store Manager
CCC S.A.
01.2002 - 01.2005
Diploma of Higher Education - Organisation of Advertising
University of Gdansk