Malgorzata Rajewska

• Streamlined reporting procedures to enhance documentation of incidents and near-misses.
• Investigated incidents thoroughly to establish future preventive measures.
• Recommended changes to work practices, resulting in safer operational environments.
• Advised on occupational health issues to promote workforce well-being.
• Implemented health and safety regulations that improved employee wellbeing.
• Facilitated fire drills for enhanced preparedness during emergencies.
• Fostered an environment of continuous improvement by encouraging employee feedback on safety measures.
• Conducted regular site inspections for a safer working environment.
• Established emergency response plans, improving readiness in crisis situations.
• Managed risk assessments to identify potential hazards in the workplace.
• Collaborated with management teams in developing effective safety policies.
• Developed safety procedures to ensure minimal accidents in the workplace.
• Maintained records accurately which facilitated efficient tracking of incidents and improvements.
• Enhanced staff understanding of health and safety protocols by conducting training sessions.
• Liaised with external bodies for up-to-date knowledge on safety standards.
• Supported staff, actively listened to their concerns and provided practical advice and guidance.
• Advised and supported improvements of standards, working conditions, communications and processes to adhere to all health and safety responsibilities.
• Performed on-site inspections to check legitimate implementation of policies and procedures.
• Regularly reviewed, updated and communicated changes in policies and procedures, implementing training to increase regulation awareness and compliance among staff.
• Expertly guided H&S decisions in areas with low-scoring audits to guarantee compliance.
• Devised appropriate risk management plans, setting clear objectives to improve staff welfare and regulation compliance.
• Maintained up-to-date knowledge of health and safety regulations to offer best possible compliance advice.
• Implemented necessary staff training to improve health and safety standards in different scenarios.
• Investigated accidents occurred in area to plan next course of action.
• Examined tools, machinery and equipment to determine safety and adequacy.
• Halted work activities under unsafe working conditions and reported issues to managers for action.
• Documented incidents to verify causes of worker compensation claims.
• Performed risk assessments in line with safety guidelines and submitted reports for action.
• Oversaw emergency procedures for staff organisation, fire drills and alarm response.
• Trained staff and contractors on occupational and environmental health compliance.
• Maintained working knowledge of current laws and legislation on health, sanitation and safety.
• Documented accidents and injuries in detail to enable future prevention.
• Supplied ergonomic equipment and tools for enhanced employee working conditions.
• Supported return to work programmes for optimised employee reestablishment.

Enhanced customer satisfaction through implementation of new service protocols.

• Nurtured relationships with customers, fostering a loyal customer base.
• Ensured compliance with food hygiene standards, maintaining high quality offerings.
• Handled cash transactions with precision to maintain financial integrity.
• Fostered team spirit amongst staff members, resulting in improved morale and productivity.
• Managed daily operations for smooth business functioning.
• Ensured fast service during peak hours by efficiently managing resources.
• Set work schedules for staff to ensure optimal staffing levels at all times.
• Monitored cleanliness of premises, maintaining a welcoming atmosphere.
• Ordered supplies and maintained inventory for uninterrupted shop operation.
• Oversaw accurate daily till operation and cash reconciliation.
• Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
• Monitored compliance to Covid-19 restrictions, health and safety protocols and Food Hygiene standards.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Led by example in providing customers with attentive, professional restaurant service.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Streamlined operations by introducing a digital ordering system at the café.

• Accurately managed financial transactions at till, fostering customer trust.
• Assisted customers with their food selection, enhancing overall shopping experience.
• Followed strict health and safety guidelines for food preparation.
• Oversaw stock management, minimising waste and maintaining appropriate levels.
• Carried out regular checks on refrigeration units to preserve freshness of products.
• Promoted fresh products with creative displays and promotions.
• Ensured customer satisfaction by providing excellent service in deli department.
• Managed a team of deli assistants, fostering a positive work environment.
• Maintained cleanliness of the deli area, promoting food hygiene standards.
• Prepared custom orders for customers, catering to individual dietary needs and preferences.
• Provided assistance in food selection to improve shopping experience.
• Resolved customer queries and complaints with professionalism and patience.
• Adhered to strict health and safety guidelines for food preparation.

• Maintained high standards in food quality and presentation to ensure client satisfaction.
• Planned diverse catering services for corporate functions, resulting in repeat business deals.
• Upheld hygiene and safety regulations through regular checks and audits.
• Reviewed customer feedback regularly, making necessary improvements in service quality.
• Assessed equipment requirements periodically, ensuring optimal functionality at all times.
• Supervised food preparation for events, assessing for quality, proper plating and portioning.
• Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
• Responded to questions, complaints and concerns from guests during events.
• Estimated food consumption for appropriate ordering from vendors and to avoid waste.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Led by example in providing customers with attentive, professional restaurant service.
• Enhanced team efficiency through consistent training programmes.

• Resolved customer queries and complaints professionally, fostering positive relationships.
• Monitored product freshness daily to minimize wastage.
• Used kitchen equipment safely according to established protocols.
• Adhered to health and safety regulations whilst handling food items.
• Monitored freshness of products daily, minimising wastage.
• Prepared food items to meet customer orders promptly.
• Organised display counters daily for visual appeal and easy access to products.
• Maintained high standards of cleanliness within deli area, promoting a healthy environment.
• Supported team members during peak hours, improving service efficiency.
• Collaborated with store manager on promotional initiatives, increasing deli sales.
• Helped customers find specific deli items quickly, reducing wait times.
• Managed sandwich station, creating personalised sandwiches per customer preferences.
• Served customers with a friendly attitude to enhance their shopping experience.
• Ensured customer satisfaction by offering product samples and explaining product features.
• Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
• Worked well under pressure during busy periods without compromising quality of service.
• Assisted in stock control for better inventory management.
• Participated in regular stock checks to ensure availability of popular items.
• Helped to open and close deli counter in line with store policies.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Quality checked products to safeguard customer health and safety.
• Adhered to food handling and sanitation procedures.
• Prevented cross-contamination by wearing PPE and thoroughly washing hands, equipment and surfaces.
• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
• Managed temperature-controlled storage environments through stock rotation.
• Presented deli stock creatively in display units and on counters.
• Prepared and packaged orders with precise presentation skills.
• Offered exceptional customer service with strong product knowledge.
• Warmly greeted customers and proactively reduced wait times.
• Packaged food produce using wrapping machine.
• Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Cleaned kitchen areas, food counters, and cooking utensils.
• Washed and chopped raw ingredients to use in cold or cooked food items.
• Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
• Ordered, received and correctly stored fast food ingredients.
• Conversed with customers about food and beverage desires, suggesting items best matching preferences.
• Reheated pre-prepared food following standard instructions.
• Operated electric appliances to cut, blend and mix foodstuffs.
• Ensured safe use of kitchen equipment in accordance with established protocols.
• Adhered strictly to health and safety regulations while handling food items.

• Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
• Used kitchen equipment safely according to established protocols.
• Adhered to health and safety regulations whilst handling food items.
• Monitored freshness of products daily, minimizing wastage.
• Helped customers find specific deli items quickly, reducing wait times.
• Served customers with a friendly attitude to enhance their shopping experience.
• Worked well under pressure during busy periods without compromising quality of service.
• Assisted in stock control for better inventory management.
• Handled cash register operations, ensuring accurate transactions.
• Managed temperature-controlled storage environments through stock rotation.
• Presented deli stock creatively in display units and on counters.
• Packaged food produce using wrapping machine.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Cleaned kitchen areas, food counters, and cooking utensils.
• Totalled bills and accepted cash, card and mobile payments.
• Reheated pre-prepared food following standard instructions.

• Consistently delivered quality service during peak times without compromise.
• Prepared food items swiftly to fulfil customer orders.
• Provided friendly service to enhance shopping experiences for customers.
• Conducted regular stock checks to maintain availability of popular items.
• Organised display counters daily for visual appeal and easy access to products.
• Used kitchen equipment safely according to established protocols.
• Managed sandwich station, creating personalised sandwiches per customer preferences.
• Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
• Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
• Monitored freshness of products daily, minimising wastage.
• Helped to open and close deli counter in line with store policies.
• Managed temperature-controlled storage environments through stock rotation.
• Prepared and packaged orders with precise presentation skills.
• Rotated stock in temperature-controlled storage areas for safe food service.
• Packaged food produce using wrapping machine.
• Cleaned kitchen areas, food counters, and cooking utensils.
• Washed and chopped raw ingredients to use in cold or cooked food items.

• Supported head chef
• Adhered to health and safety regulations with careful handling of food and equipment.
• Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
• Assisted chefs with meal preparations for smoother service during peak hours.
• Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
• Prepared ingredients for increased speed of cooking process.
• Kept kitchen areas clean, orderly and well-stocked for smooth service.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Used kitchen equipment as instructed and to safety protocols.
• Rotated stock to keep ingredients fresh.
• Assisted in preparation of meals to exact recipes.
• Washed, peeled and chopped vegetables to be used in dishes.
• Collected, washed and sanitised dishes and cooking utensils.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
• Prepared simple food items, freeing up cooks to focus on complex work.
• Conducted regular checks on refrigerator temperatures to ensure food safety.
• Washed dishes efficiently post-meal service to maintain kitchen organisation.