Makayla O Brien
Killorglin
Summary
Motivated worker with over 6 years of progressive experience working as part of high preforming teams in the Customer Service industry. Excellent at juggling multiple tasks and working under pressure. Technically-savvy with experience working with various computer systems.
Overview
8
8
years of professional experience
Work History
Technical Team Member
Assess Ireland
Tralee
01.2023 - Current
- I photocopy, laminate, and bind documents to support court cases where our engineers are required to attend.
- I prepare reports and send them to customers via post and email. I send out invoices to our clients, and follow up to ensure payments have been received.
I process over-the-phone payments. - I manage digital and hardcopy files, respond to telephone, email, and face-to-face inquiries from our clients, vendors, and members of the public, and I also manage high volumes of customer queries simultaneously through effective multitasking.
Senior Logistics Administrator
Assess Ireland.
Tralee
01.2022 - 01.2023
- I organized jobs for our motor engineers over the phone and via email. I planned routes considering optimized vehicle utilization and cost-effectiveness in line with company targets.
- I offered exceptional customer service, with strong knowledge of engineers' routes and areas.
- I handled high call volumes with accuracy and efficiency for optimum productivity.
- I trained several junior agents when they started in the company on how to navigate our systems, and I also trained them on working on the phone to maintain customer satisfaction rates.
Reservation Agent
The Europe Hotel & Resort
Killarney
07.2022 - 12.2022
- I answered inbound calls and emails from guests. I liaised with corporate booking agents to coordinate and update itineraries.
- I filled out vouchers and posted them to guests. I forwarded bills to the customer by post and email.
Hotel Reservations Agent
Gleneagle Group
Killarney
10.2019 - 06.2022
- I answered over 100 inbound calls each day, helping customers with current reservations.
- I processed new reservations, sold packages, and processed tickets for guests. I aim to deliver an exceptional level of service to each customer by listening to their concerns and answering their questions.
Customer Service Representative
Fexco
Killorglin
08.2017 - 12.2018
- I investigated and resolved billing and service discrepancies.
- I answered 70+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
Shop Assistant
Jones Eurospar
Killorglin
10.2016 - 05.2017
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Assisted customers with product selection, sales, and returns.
Education
Bachelor of Science - Counselling & Psychotherapy
PCI College
Cork04-2025
Skills
- Team player
- Strong verbal communication
- Superb time management
- Strong problem-solving capabilities
- Effective Written Communication
Timeline
Technical Team Member
Assess Ireland
01.2023 - Current
Reservation Agent
The Europe Hotel & Resort
07.2022 - 12.2022
Senior Logistics Administrator
Assess Ireland.
01.2022 - 01.2023
Hotel Reservations Agent
Gleneagle Group
10.2019 - 06.2022
Customer Service Representative
Fexco
08.2017 - 12.2018
Shop Assistant
Jones Eurospar
10.2016 - 05.2017
Bachelor of Science - Counselling & Psychotherapy
PCI College
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