MAJELLA LORDAN
Buttevant
Summary
Dependable public servant with 20+ years of experience in effectively managing multiple priorities and achieving team goals. Proven track record of success in organizing and delivering exceptional results. Committed to taking on greater responsibilities for continued growth and excellence.
Overview
22
22
years of professional experience
Work History
Support Coach
Brain in Hand UK
Remote UK., UK
08.2024 - Current
- Provided support and coaching to employees on a variety of topics, including job performance, conflict resolution, and career development.
- Conducted regular one-on-one meetings with staff members to discuss progress and identify areas for improvement.
- Maintained accurate records of all coaching sessions in order to track progress over time.
- Assisted with onboarding new hires by providing them with company policies and procedures information.
- Created monthly reports summarizing the results of coaching activities, which were presented at management meetings.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Senior Supervisor/Support Worker/Job Coach
Cope Foundation
Cork City
08.2015 - 09.2024
- Supervision of 6 staff, which involves scheduling rosters, managing the budget, and carrying out staff training needs analysis
- Supporting adults with disabilities and mental health issues to access further education and employment opportunities
- Creating, proposing, and implementing a new working relationship with CIT which led to our clients accessing further education courses and gaining onsite support
- Proposed a curriculum to be implemented for students on an apprenticeship basis with Cope foundation and CIT
- Proposed QQI progression courses in Personal skills and development, Special needs Assistant, Culinary skills, Inclusive education, and independent living skills
- Developed and proposed a pilot drop-in service for our clients on CIT grounds where they can access Cope staff study facilities and support
- Developed an assessment to demonstrate that our service users reached the standards of knowledge, skill, and competence to participate in further education with CIT
- Training staff on tutoring students in literacy and job preparation i.e., CVs and interviews
- Mentoring staff in how to support clients in education i.e., online applications, essay writing and creating PowerPoints
- Managing multiple task i.e
- Rotas, appraisals, updating client profiles in the system, dealing with documentation and assessing client's progress
- Responsible for interviewing, hiring and staff induction and training
- Liaising with support services, social workers, housing agencies and social welfare offices to support our clients in accessing services
- Linking in with ETBs, Plc.'s and Institutes of Technology to keep up to date on new courses and to advocate for our clients
- Facilitating clients with a range of challenges to access 3rd level education
- Created a client led access hub, with computers and cooking facilities which is run by clients to empower them and support them to transition to independent living.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
PLC Teacher
Cork College of Commerce
Cork
01.2020 - 05.2024
- I teach PLC students FETAC level 5 modules in person and via zoom
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Set up lesson materials, bulletin board displays and demonstrations.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- I do this on a PT. basis.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Student Support Worker
Cork College Of Commerce
Cork City
09.2014 - 06.2015
- Providing classroom support to students with disabilities, this involved working with students in need of personal and academic support at varying levels
- Providing emotional support to help students integrate, stay focused and manage anxiety
- Working with adults with high functioning autism and mental health issues
- Supporting students with social skills and interacting with other students
- Dealing with sensitive issues such as hygiene in a kind and compassionate way
- Meeting with parents to discuss the student's progress and highlight any areas of concern
- Providing one to one support with note taking, recapping the lesson and assignments
- Supporting clients with assessments and exams, scribing on behalf of the clients
- Created weekly progress reports for the disability support service including information on concerns, the student's behaviour and additional supports needed
- Facilitating the student to remain and actively participate in class.
- Demonstrated commitment to continuous improvement through proactive suggestions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Special Needs Assistant
Buttevant National School
Buttevant
01.2010 - 06.2013
- Working with children supporting them with their various educational and personal needs
- Assisting Teachers in classroom support and Student behaviour management
- Daily Report writing and management for the department as per regulation
- Liaising with Parents
- Attending training and upskilling as required.
Office Manager/Facilitator
Cork Counselling Clinic
Cork City
02.2008 - 07.2010
- Carried out front of house office management and staffing support
- Responsible for computer applications and file management
- Responsible for client and counsellor matches for sessions
- Client communications and liaising with the required professional bodies
- Managed finances and all banking for the company.
- Delivered new hire training and mentored established staff on processes and procedures.
- Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Mental Health Team Leader
Sli Eile Support Services
Charleville
05.2004 - 09.2008
- Led a team of eight people and trained staff in PCP planning to support clients within our assisted living service for adults within the mental health system
- Delivered training programs and assisted in a model of recovery and healthy living for adults learning life skills for independent living after years of being within the health system
- Assisted in the establishing of a community bakery where the clients worked and earned a salary
- Attended third level and FET courses to support these clients to gain meaningful employment.
Support Worker
Cork Foyer
Blackpool
06.2002 - 05.2004
- Supporting young people who were homeless and within the care system
- Facilitating clients to have a second chance at both education and recovery from substance abuse or physical and mental abuse
- Organised and facilitated training workshops
- Organised rehabilitation and counselling support where required
- Trained new staff and supervised key work sessions
- Worked shift and overnight to assure the clients in resident were safe and adhering to the rules.
Education
Master of Arts - Career Guidance Counselling
NUI Maynooth
Kildare Ireland06-2025
Library and Information Studies -
ALISON
Course Design -
UCD
B.A Hons Teaching Adult Education -
W.I.T.
Diploma Training and Continuing Education -
Maynooth University
Diploma in Mental Health -
UCC
Skills
- Driven and hard Working
- Proactive and methodical in my work
- Experienced provider of online learning provision
- Multitasker and Capable of Prioritising my workload
- Outstanding report writing skills and delivery
- Organizational ability
- Documentation development
- Experiential learning
- College preparation
- Learning assessments
- Outstanding social skills
- Strong written and verbal communicator
- Positive and encouraging
- Computer proficient
- edPlan background
- Experience with special-needs students
- Student engagement
- Schedule creation and maintenance
- Instructional design
- Student records management
- Self-motivated
- Literacy development
- Reading groups
- Instruction
- Research skills development
- Collaborative
- Digital literacy skills development
- Skilled researcher
- Informal learning techniques
- Academic course development
- Effective trainer
- Resource ordering
- Customer service-oriented
- Problem-solving skills
- Works well independently
- Policy Enforcement
- Goal-Oriented
- Employee Motivation
Timeline
Support Coach
Brain in Hand UK
08.2024 - Current
PLC Teacher
Cork College of Commerce
01.2020 - 05.2024
Senior Supervisor/Support Worker/Job Coach
Cope Foundation
08.2015 - 09.2024
Student Support Worker
Cork College Of Commerce
09.2014 - 06.2015
Special Needs Assistant
Buttevant National School
01.2010 - 06.2013
Office Manager/Facilitator
Cork Counselling Clinic
02.2008 - 07.2010
Mental Health Team Leader
Sli Eile Support Services
05.2004 - 09.2008
Support Worker
Cork Foyer
06.2002 - 05.2004
Master of Arts - Career Guidance Counselling
NUI Maynooth
Library and Information Studies -
ALISON
Course Design -
UCD
B.A Hons Teaching Adult Education -
W.I.T.
Diploma Training and Continuing Education -
Maynooth University
Diploma in Mental Health -
UCC
Similar Profiles
CYNTHIA GLEASONCYNTHIA GLEASON
Assistant Director at Brain Balance of Roswell and Brain Balance of SuwaneeAssistant Director at Brain Balance of Roswell and Brain Balance of Suwanee
Hanzhang LyuHanzhang Lyu
Lab Assistant at The Brain Cognition And Brain Disease InstituteLab Assistant at The Brain Cognition And Brain Disease Institute
Parimala SuyashParimala Suyash
Franchise Owner at Brain o Brain India Pvt LtdFranchise Owner at Brain o Brain India Pvt Ltd