Maja Ivanov
Dublin,Ireland
Summary
Ambitious and highly driven Administrative & Operations Professional with a proven track record of rapid career progression across both healthcare administration and hospitality management.
Recognised for consistently exceeding expectations, quickly advancing into positions of responsibility, and taking ownership of complex operational and administrative process. Strong ability to manage high-pressure environments, lead workflows, and ensure accuracy across financial, administrative, and customer-facing operations.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Administrative & Operations Lead
Specsavers Opticians
Dublin, Ireland
2024.02 - Current
- Rapidly progressed into a key operational role, taking ownership of critical administrative and financial processes
- Managed full HSE and Welfare claims lifecycle, including approvals, submissions, and payment tracking
- Took responsibility for financial reconciliation, remittances, and error resolution, ensuring complete accuracy
- Acted as a central figure in daily operations, maintaining workflow efficiency across multiple administrative functions
- Independently handled patient communication, documentation, and appointment coordination
- Recognised for reliability, precision, and ability to manage high workload without supervision
Cashier & Administrative Support
Harvey Norman
Dublin, Ireland
2023.07 - 2024.02
- Managed high-volume financial transactions with full accuracy and accountability
- Preformed daily financial checks and reconciliations
- Supported administrative and operational processes
- Assisted in training new staff members
Waitress
Old Mill Restaurant, Temple Bar
Dublin, Ireland
2022.09 - 2023.06
- Quickly progressed to a high-responsibility role on the floor and bar in a busy restaurant
- Managed large sections independently in a high-volume, fast-paced environment
- Handled customer issues, special requests, and complaints with professionalism and efficiency
- Coordinated closely with kitchen and bar to ensure smooth service flow
- Demonstrated strong multitasking, memory, and decision-making under pressure
Administrative assistant
Turisthotel
Zadar, Croatia
2017.10 - 2022.08
- Managed company databases and administrative records with high accuracy
- Coordinated communication across departments and external contacts
- Supported operational processes and documentation control
- Ensured consistency and organisation of business data
Waiter/Head Waiter/Restaurant Manager
Hospitality Roles
Zadar, Croatia
2010.06 - 2017.09
- Progressed from entry-level role to management position through consistent high performance and reliability
- Supervised daily restaurant operations, including staff coordination and workflow organisation
- Managed customer service standards and resolved escalations
- Handled cash control, reporting, and operational responsibilities
- Built strong team coordination and leadership skills in high-pressure environments
Education
High School Diploma - Commercialist
Hotel industry & Tourism
Zadar, Croatia 2006.09 - 2010.06
Skills
- Operations & Process Management
- Healthcare Administration (HSE, claims, approvals)
- Financial Control & Reconciliation
- Leadership & Team Coordination
- Problem Solving & Decision Making
- High-Pressure Environment Performance
- Customer & Patient Communication
- Training & Mentoring Staff
Languages
Croatian
Native
English
Advanced (C1)
Timeline
Administrative & Operations Lead
Specsavers Opticians
2024.02 - Current
Cashier & Administrative Support
Harvey Norman
2023.07 - 2024.02
Waitress
Old Mill Restaurant, Temple Bar
2022.09 - 2023.06
Administrative assistant
Turisthotel
2017.10 - 2022.08
Waiter/Head Waiter/Restaurant Manager
Hospitality Roles
2010.06 - 2017.09
High School Diploma - Commercialist
Hotel industry & Tourism
2006.09 - 2010.06