Mairead Miller
Ballyglunin,County Galway
Summary
Personable individual with excellent interpersonal and relationship-building abilities seeks new opportunity. Skilled in planning and problem-solving for responsive customer support. Flexible and proactive to meet changing job demands. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Switchboard operator
Galmont Hotel
Galway, Galway
11.2023 - 03.2024
- Answered calls within required timeframe to meet established quality standards.
- Displayed exemplary customer service in client-facing role.
- Directed customer calls and communicated messages to relevant team members.
- Scheduled and made reservations for guests using hotel and management software.
- Addressed questions, escalating issues and complaints to management.
- Collected and processed guest data in line with data protection regulations.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Actioned special requests to elevate guest stays.
- Instructed maintenance staff to service rooms with known issues.
- Handled high volume calls to address customer inquiries and concerns.
Meetings & Events Supervisor
Clayton Hotel
Cork, Cork
07.2023 - 10.2023
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Designed event set-up and displays to match client requests.
- Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
- Facilitated smooth running of events.
- Understood event timelines and coordinated staff to meet required deadlines.
- Supported team by demonstrating respect and willingness to help.
- Successfully delivered on tasks within tight deadlines.
Supervisor in Conference and Banqueting
The Galmont Hotel & Spa
Galway, Ireland
06.2022 - 06.2023
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Built customer retention and satisfaction by delivering top-quality service.
- Dealt with customer complaints and rectified product and service issues.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Maintained documents and records to comply with internal policies and external regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
Food & Beverage Assistant
The Galmont Hotel & Spa
Galway, Ireland
08.2021 - 06.2022
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Actively listened to guests and understood when managing complex food service complaints.
- Served multiple courses promptly to maintain smooth kitchen and waiting operations.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Completed end-of-day cleanup to reset bar for next day.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Maintained bar stocks, replenishing daily as necessary.
Food & Beverage Assistant
The Harbour Hotel Galway
Galway, Ireland
09.2018 - 08.2021
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Increased order value by upselling sides, drinks and desserts.
Education
Bachelor of Arts in Hotel and Catering Management- 4-year honours degree in all aspects of Hotel Management. -
09.2021 - 05.2025
Financial Accounting, Catering Studies, Front Office Operations, Marketing, Wine Studies, Information Technology Comprehensive.
Leaving Certificate Obtained -
09.2012 - 06.2018
Skills
- Developed oral communication skills at all levels in the company
- Positively participated in training workshops for supervisor training, bar operations and manual handling workshops
- IT Skills: word processing (Word) and spreadsheet (Excel) packages
- Positions of Responsibility: - sixth year Head of the Yearbook Committee -Active participant in the Debs Committee
- Can work on my own/ part of a team: Working as a Supervisor involved collaborating with other people and independently, making decisions and solving problems
- Customer Service: I learned to appreciate the importance of customer service, regarding how to read people and to best communicate with the diverse types of people I am sure to come across in my career
- Adaptable: My work experience illustrates my ability to adapt quickly to new roles, colleagues, and people from all walks of life
- Enthusiastic: I am a diligent worker and look forward to new challenges and opportunities I welcome responsibility as demonstrated in my career and past school life
- Exceptional interpersonal skills
- Clear communicator
Affiliations
- Reading
- Film
- Puzzles and Suduko
- Jigsaws
- Painting
References
References available upon request.
Timeline
Switchboard operator - Galmont Hotel
11.2023 - 03.2024
Meetings & Events Supervisor - Clayton Hotel
07.2023 - 10.2023
Supervisor in Conference and Banqueting - The Galmont Hotel & Spa
06.2022 - 06.2023
Galway International Hotel School, Galway-Mayo Institute of Technology - Bachelor of Arts in Hotel and Catering Management- 4-year honours degree in all aspects of Hotel Management.,
09.2021 - 05.2025
Food & Beverage Assistant - The Galmont Hotel & Spa
08.2021 - 06.2022
Food & Beverage Assistant - The Harbour Hotel Galway
09.2018 - 08.2021
Presentation College - Leaving Certificate Obtained,
09.2012 - 06.2018
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