Mairead Clinton

• Observed and assisted in English language classes (General English, Academic English, Exam Preparation) across a range of CEFR levels (A2–C1).
• Designed and delivered lessons using communicative and task-based methodologies.
• Created original materials for grammar, vocabulary, speaking, and writing practice.
• Supported assessment activities, including placement testing and formative feedback.
• Facilitated small-group and one-to-one speaking practice sessions.
• Participated in CPD workshops on pronunciation, digital tools, and learner engagement.
• Maintained a reflective teaching journal to enhance professional practice.
• Maintained and submitted progress reports on each student.
• Conducted a mini research report as part of my internship entitled, 'Investigating reading and writing skills in Business English.'

• Delivered English language lessons to Erasmus and International students at University of Limerick on weekly basis both in class and online (approximately 15-20 students per class).
• Delivered online ESP lessons to partner University, Shandong University of Technology in China. These were mechanical engineering and computer science students (approximately 50 students in a class).
• Delivered online IELTS oral preparation lessons to students from Hainan University in China (6 students).
• Designed weekly lesson plans, assigned homework and corrected student examinations.

• Organised health and safety training for private clients. Liaised with trainers and venues to facilitate training.
• Responded to customer queries via telephone and email correspondence.
• Issued proposals to clients for potential training courses.
• Coordinated Carbon Action (the environmental awareness training sector of Occupli).
• Reached monthly KPIs through outbound calling and email marketing.
• Coordinated trainers and venues via diary management and liaising with partners.

• Recorded invoice payments under the company's CRM system and monitored outstanding payments.
• Managed payments of host families weekly and monthly.
• Translated between French and English speaking company partners.
• Delegated administration tasks to interns in office on a daily basis and monitored their progress.
• Processed email and telephone correspondence on a daily basis.
• Updated information onto the company CRM system.

• I worked in Golden Discs on a on and off basis from 2019-2022.
• Daily interaction and selling among customers
• General store maintenance
• Participating in annual stock takes
• Organization of orders and deliveries
• Nightly cash up and till closure

• Responsible for developing relationships with clients in the French meat market such as Moy Park France, LDC, Farmor, Les Ateliers du Gout.
• Responding to customer queries by telephone and email.
• Liaising with other departments, such as the commercial team, supply chain, transport, regulatory and pricing.
• Daily task included : inputting orders, filing and following up on complaints, submitting technical documents, creating credit and debit notes.
• Tools used : SAP tool, Salesforce, Microsoft Teams, Skype and Workforce.

During university, I worked several part-time jobs covering retail customer service, cashier, and administration duties.