Summary
Overview
Work history
Education
Skills
FLYING QUALIFICATIONS
Languages
References
Timeline
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Mahmoud Elhmmali

Dublin,Ireland

Summary

Dynamic and safety-focused pilot with a strong aviation operations foundation, proven Quality Analysis expertise, and AI innovations. Skilled in managing demanding flight scenarios with precision while adhering to the highest safety and regulatory standards. A proactive, detail oriented professional excelling under pressure, leveraging situational awareness and analytics for optimal decision making. Strong communicator and team player, committed to aviation excellence and ready to contribute to a world class airline with skill, precision and professionalism.

Overview

8
8
years of professional experience
4035
4035
years of post-secondary education

Work history

FLIGHT INSTRUCTOR

National Flight Centre Pilot Academy (NFC)
Dublin, Ireland
11.2023 - 07.2025
  • Delivering high-quality PPL/CPL instruction in line with EASA standards.
  • Conducting flight briefings, dual instructional flights, and student solo checks.
  • Instruct PPL and ATPL students through ground school classes and briefing sessions.
  • Teaching IR flying basics and navigation techniques.
  • Approve and monitor student solos, including solo cross-country and during SPICs.
  • Promote safety, decision-making, and EASA-compliant.
  • Conduct introductory flight experiences over Dublin for training familiarisation and discovery flights.

SENIOR QUALITY ANALYST, TRUST & SAFETY

Bytedance Technology Limited
Dublin, Ireland
01.2021 - 02.2024
  • Conducted root cause analysis, identifying key issues and summarising findings.
  • Managed comprehensive data analysis, troubleshooting, and escalation processes.
  • Provided weekly feedback on moderation quality to enhance performance.
  • Worked closely with Power BI to analyze data and generate actionable insights.
  • Implemented significant improvements in major projects, boosting quality and efficiency.
  • Assessed AI and automation market trends alongside competitor analysis.
  • Facilitated coaching sessions and shadowing for new team members.
  • Acted as escalation point of contact for policy-related inquiries, collaborating with Local Operations and Safety teams across MENA.

GLOBAL MARKETING SPECIALIST

Accenture
Dublin, Ireland
11.2019 - 01.2021
  • Served as primary contact for managed clients, enhancing social media campaign efficiency.
  • Resolved technical issues in ad sets and campaigns promptly.
  • Addressed client-reported problems with fast and empathetic responses.
  • Utilised problem-solving skills to tackle complex business challenges within deadlines.
  • Escalated unresolved issues to internal teams for further assistance.

DUBLIN AIRPORT PASSENGERS SERVICE & GROUND AGENT

Sky Handling Partner / Qatar Airways
Dublin, Ireland
10.2017 - 11.2019
  • Proficient in Altea system for passenger check-in and travel management.
  • Strong communication skills from passenger interactions.
  • Experienced in efficient boarding process management.
  • Skilled in making announcements and preparing passenger lists.
  • Competent in gate operations, overseeing ground safety procedures from check-in to departure and arrival to gate.
  • Conducted thorough visa checks for passengers, developing strong attention to detail.

Education

Certificate - Passenger & Customer Service

Academy Of Aviation
Dublin

Integrated Pilot Training Programme - Commercial Pilot & Aviation Studies

Atlantic Flight Training Academy (AFTA)
Cork
01.2015 - 06.2017

GCSEs/A levels - ENGLISH LANGUAGE & IELTS CERTIFICATE

ATC Dublin School
Dublin
01.2014 - 08.2014

Bachelor of Science - Engineering

University Of Tripoli
Tripoli, Libya

Skills

  • Self-motivated and resilient under pressure
  • Efficient problem-solving
  • Strong communication skills
  • Proficient in CRM and safety management
  • Client acquisition and retention
  • Excellent organization and time management
  • Effective customer liaison
  • Goal setting and forecasting
  • Situational awareness
  • Training and coaching
  • Aviation operations

FLYING QUALIFICATIONS

  • Flight Instructor Rating (FI).
  • EASA Part-FCL CPL(A) with Frozen ATPL (Issued by IAA Ireland).
  • (SEP) Rating.
  • (MEP/MEIR).
  • (MCC) on B737-800.
  • (AUPRT) Certificate.
  • PBN RNP/RNAV.
  • (ELP) Level 5.
  • Valid Medical Class 1.
  • Total Flying Hours: 500+ (ongoing).
  • Pilot in Command (PIC) Hours: 120
  • Simulator Hours: 85

Languages

English
Proficient (C2)
Arabic
Native

References

References available upon request.

Timeline

FLIGHT INSTRUCTOR

National Flight Centre Pilot Academy (NFC)
11.2023 - 07.2025

SENIOR QUALITY ANALYST, TRUST & SAFETY

Bytedance Technology Limited
01.2021 - 02.2024

GLOBAL MARKETING SPECIALIST

Accenture
11.2019 - 01.2021

DUBLIN AIRPORT PASSENGERS SERVICE & GROUND AGENT

Sky Handling Partner / Qatar Airways
10.2017 - 11.2019

Integrated Pilot Training Programme - Commercial Pilot & Aviation Studies

Atlantic Flight Training Academy (AFTA)
01.2015 - 06.2017

GCSEs/A levels - ENGLISH LANGUAGE & IELTS CERTIFICATE

ATC Dublin School
01.2014 - 08.2014

Certificate - Passenger & Customer Service

Academy Of Aviation

Bachelor of Science - Engineering

University Of Tripoli

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