Maheswari Boya
Dublin
Summary
Results-oriented Customer Service professional with a proven track record of providing outstanding support to clients in diverse industries. Skilled in building rapport, understanding customer needs, and delivering tailored solutions to ensure satisfaction and loyalty. Proficient in handling high-volume calls, emails, and live chats while maintaining a positive and empathetic demeanor. Adept at navigating complex situations and resolving issues promptly and effectively. Seeking to contribute expertise and enthusiasm to a customer-focused team.
Overview
6
6
years of professional experience
Work History
Retail Assistant
THOMAS PATRICK LTD
Dublin
04.2023 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Processed and priced new items to optimize customer interest
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order
- Created stock, trend, and profit forecast reports for enhanced purchase planning.
Clinical Referral Specialist
WORKPLACE OPTIONS
Bangalore
02.2019 - 11.2022
- Assist the counseling team by identifying Psychologists for our clients who call in seeking short-term therapy for themselves, couples, and families
- Match EAP clients with mental health providers within/outside the WPO network
- Rapid Response Critical Incidents (Onsite Trauma Support - Service Provider deployment)
- Proactively managed a high volume of cases and ensured maximum productivity without compromising quality.
Customer service
24/7
Bangalore
01.2018 - 01.2019
- Advisor G1 (Customer service)
- Semi Voice Process for Optus Network in Australia
- Helping customers with their mobile plans.
Receptionist
CLOUD NINE
Dublin
- 11.2017
- Responsible for taking calls and booking appointments
- Promoted and sold various spa services to an upscale clientele.
Education
Bachelor of Arts - Fashion Buying and Merchandising
PORTOBELLO INSTITUTE
02-2025
Diploma in Beauty Therapy -
PORTOBELLO INSTITUTE DUBLIN
05.2017
BA, 3RD CLASS - Economics, History & Political Science
SRI KRISHNADEVARAYA UNIVERSITY
11.2015
Skills
- Language Skills: English (written and spoken) and Telugu (spoken)
- Sincere, hardworking nature
- Co-operative Team Player
- Positive thinking
- Creative and Eager to learn new things
- Complaint Handling
- Customer Assistance
Timeline
Retail Assistant
THOMAS PATRICK LTD
04.2023 - Current
Clinical Referral Specialist
WORKPLACE OPTIONS
02.2019 - 11.2022
Customer service
24/7
01.2018 - 01.2019
Receptionist
CLOUD NINE
- 11.2017
Bachelor of Arts - Fashion Buying and Merchandising
PORTOBELLO INSTITUTE
Diploma in Beauty Therapy -
PORTOBELLO INSTITUTE DUBLIN
BA, 3RD CLASS - Economics, History & Political Science
SRI KRISHNADEVARAYA UNIVERSITY
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