Maggie Hite
Hilliard
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager and Fitness Instructor
SPENGA
01.2021 - Current
- Achieved consistent and significant quarterly growth of 3.5% for the business to achieve the #1 studio in the company
- Cultivate a culture that members and prospects want to be a part of.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Middle School Director
Heritage Christian Church
05.2014 - 06.2021
- Successfully expanded ministry by 50% within the first three years.
- Provided the necessary skills and confidence for volunteers to take on leadership roles.
- Regularly planned messages and curriculum for weekday and weekend programs
- Successfully started and ran a basketball league for ages 5 - 11
- Launched a VBX program for the community that reached 200+ kids and families.
- Facilitated open lines of communication among all stakeholders, fostering trust within the church community.
- Established a supportive atmosphere through strong connections with students, parents, and staff members.
Store Manager
Caribou Coffee/ Pete's
01.2009 - 05.2014
- Facilitated training sessions, mentorship programs, and access to valuable resources for team members’ continuous development in alignment with the company’s values
- Achieved a 15% sales growth during my first year as manager
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training, and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Track Coach
Westerville North HS
02.2013 - 06.2019
- Worked collaboratively with the coaching team in designing athlete training schedules and creating open channels of communication by conveying the training philosophy to parents and athletes.
- Assisted head coach in developing strategies for track meets, resulting in improved team performance and rankings.
- Organized team-building activities and events to strengthen camaraderie among athletes and coaching staff.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Young Life Leader
Young Life
09.2006 - 11.2011
- Developed strategic partnerships with local businesses that provided financial support or donated resources for various Young Life functions throughout the year.
- Organized community service projects, encouraging students to actively participate in serving others and fostering a sense of social responsibility.
- Built strong rapport with school administrators by regularly attending meetings, providing updates on program initiatives, and offering support where needed.
- Established strong relationships with students at high schools around central Ohio by working on a team and creating a welcoming, supportive environment.
Education
Bachelor of Arts - Strategic Communication
The Ohio State University
Columbus, OH - Main Campus06.2010
Internship - The Morning Zoo
97.9 WNCI
Columbus, OH09.2009
Skills
- Community Engagement
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer Relations
- Verbal and written communication
- Administrative Skills
- P&L Management
- Strategic Planning
Websites
Girlie and Co
Owned my own business for 2 years where I specialized in creating affordable, customized jewelry for women on the go.
Timeline
General Manager and Fitness Instructor
SPENGA
01.2021 - Current
Middle School Director
Heritage Christian Church
05.2014 - 06.2021
Assistant Track Coach
Westerville North HS
02.2013 - 06.2019
Store Manager
Caribou Coffee/ Pete's
01.2009 - 05.2014
Young Life Leader
Young Life
09.2006 - 11.2011
Bachelor of Arts - Strategic Communication
The Ohio State University
Internship - The Morning Zoo
97.9 WNCI
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