MAELI MARTINEZ
Dublin
Summary
With extensive experience in customer service, I am a dedicated and focused professional with excellent attention to detail and a strict adherence to deadlines. Committed to continuous improvement, I consistently seek opportunities to expand my skills, learn from mentors and colleagues, and effectively adapt to changes in the professional environment.
Overview
15
15
years of professional experience
Work History
Healthcare Environmental Services
DerryCourt
Dublin
04.2024 - Current
- I perform cleaning and disinfection procedures in accordance with healthcare facility standards, ensuring compliance with safety regulations. Collaboration with the team is maintained to uphold a clean and safe hospital environment. Prompt and courteous responses to patient requests are consistently provided, demonstrating empathy. Participation in training sessions is prioritized to remain updated on cleaning and hygiene practices. Additionally, contributions are made to maintaining accurate records of activities, including incident reports, to ensure accountability.
Customer Service
Press Up Hospitality Group
Dublin
11.2022 - 04.2024
- Responsible for collaborating with the bar team to provide quick and personalized service, ensuring guests enjoyed a seamless and enjoyable visit. Additionally, tasked with the management of the left-luggage service, offering efficient and safe handling of personal belongings. Demonstrated the ability to maintain composure during busy times and promote a positive atmosphere throughout the establishment.
Assistant Manager
Bradesco Bank
Catanduva
09.2014 - 12.2021
- Provided guidance to clients regarding various banking offerings, including loans, mortgages, and credit cards. Assisted in overseeing activities such as openings, closures, and transactions. Actively identified and pursued new business prospects. Aided effectively at ATMs and introduced financial products and services to potential and existing clients.
Technical Administrative Agent
SENAC
Catanduva
07.2011 - 09.2014
- My role encompassed the facilitation of support for both internal and external clients, providing essential information and guidance as required. Administrative duties included managing enrollment, transfers, and course completion processes, alongside overseeing the receipt and dispatch of correspondence and documents. Furthermore, I was responsible for the preparation of reports and the administration of various procedural tasks.
Customer Service Representative (Call Center)
Tokio Marine Insurance
São Paulo
09.2009 - 12.2010
- Customer service provision within the automotive insurance claims sector, including guidance on documentation and procedures. Diligent utilization of insurance policies to advise clients on their rights, responsibilities, and available coverage in each automotive claims case.
Education
Bachelor of Business Administration -
UNIFIPA
01.2014
Skills
- Customer Service
- Teamwork
- Document Management
- Banking Services
Personal Information
Date of Birth: 12/13/1989
Nationality: Brazilian
Visa status: Permission to work in Ireland
Languages
- Portuguese
- English
Timeline
Healthcare Environmental Services
DerryCourt
04.2024 - Current
Customer Service
Press Up Hospitality Group
11.2022 - 04.2024
Assistant Manager
Bradesco Bank
09.2014 - 12.2021
Technical Administrative Agent
SENAC
07.2011 - 09.2014
Customer Service Representative (Call Center)
Tokio Marine Insurance
09.2009 - 12.2010
Bachelor of Business Administration -
UNIFIPA
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