Open To Work
Madalena Monteiro
Portlaoise,Ireland
Summary
Results-oriented IT Support Professional skilled in resolving complex technical issues and enhancing client satisfaction. Bilingual communicator with strong interpersonal skills, thriving in fast-paced environments to meet diverse customer needs. Experienced in leveraging Microsoft Office Suite to deliver effective solutions.
Overview
12
12
years of professional experience
Work History
Regional IT support Agent
Oracle
Galway, Ireland
07.2016 - Current
- Provided guidance and real-time resolution on diverse technical and non-technical customer issues.
- My role allows me to support our clients through a wide range of products we offer.
- Assisted clients with day-to-day product operations.
- Described Oracle's extensive range of cloud applications and services to clients.
Administrative and event management assistant
University of Burgundy
Dijon, France
09.2015 - 02.2016
- Coordinated events for international office and languages centre, enhancing student engagement and cultural exchange.
- Served as first point of contact for visitors at languages centre, providing guidance on language options and fostering positive experiences.
- Guided students in selecting from various language options to support their educational goals.
- Translated documents from French to English and informed students about application procedures and helped them organize their stay in France or abroad.
- This was a busy role with strong focus on customer service which helped me to demonstrate my interpersonal skills.
- The University of Burgundy is a public university located in Dijon, France, known for its diverse academic programs and international student body.
Sales assistant
Auchan hypermarket
Le Havre, France
04.2014 - 06.2014
- Delivered friendly service by greeting customers and collaborating with store team and manager to enhance revenue streams and meet profit targets.
- Worked quickly and efficiently in a busy environment to provide excellent customer service.
- Collaborated with team to achieve high levels of customer satisfaction.
- Performed stock and management control, stock shelves and reported discrepancies and problems to the supervisor.
- Operated in a French multinational retail group with a focus on hypermarkets and supermarkets.
Education
BA (Honours) - Business Studies
Dundalk Institute of Technology
01-2015
Business Studies
Erasmus Le Havre Institute of Technology
01-2014
BA - Business and Management
Dundalk Institute of Technology
01-2014
Junior Certificate and Leaving Certificate -
Dominican College, Taylors Hill
Galway, Ireland01-2011
Skills
- Microsoft Word, PowerPoint, and Excel
- Bilingual communication
- Adaptability and flexibility
- Technical support
- Cloud applications
- Troubleshooting techniques
- Technical troubleshooting
- Interpersonal skills
- Technical troubleshooting
Hobbies and Interests
- Travelling: France, Belgium, the Netherlands, Germany, Portugal, England, Switzerland, United States,Spain and Angola.
- Art: meeting new people and creating drawings and paintings.
- Fitness: staying healthy and expressing through dancing and going to the gym.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
€39000/yr - €200000/yrTimeline
Regional IT support Agent
Oracle
07.2016 - Current
Administrative and event management assistant
University of Burgundy
09.2015 - 02.2016
Sales assistant
Auchan hypermarket
04.2014 - 06.2014
BA (Honours) - Business Studies
Dundalk Institute of Technology
Business Studies
Erasmus Le Havre Institute of Technology
BA - Business and Management
Dundalk Institute of Technology
Junior Certificate and Leaving Certificate -
Dominican College, Taylors Hill