Macon Poundstone
Wilmington,North Carolina
Summary
Detail-oriented professional with extensive experience in customer service roles. Proven ability to enhance team collaboration and resolve issues effectively, leading to improved workflows and customer satisfaction. Strong work ethic and positive demeanor contribute to a productive work environment.
Overview
4
4
years of professional experience
Work History
Outdoor Pool Assistant
Roth Staffing
Raleigh, North Carolina
06.2025 - 09.2025
- Assisted in maintaining cleanliness and safety of pool facilities.
- Provided customer service and addressed guest inquiries effectively.
- Made sure residents with correct key fob were entering through the gate.
Retail Sales Associate
Blush Clothier
Wilmington, North Carolina
08.2024 - 03.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Produced social media content for the store online.
- Processed transactions and checked customers out.
Server/Hostess
Chow Pizza Bar and Grill
Raleigh, North Carolina
06.2022 - 07.2024
- Worked as hosting and takeout before moving on to serving in the restaurant.
- Served food and beverages promptly with focused attention to customers needs.
- Worked with an online system to put in orders and deal with credit cards.
- Collaborated with team members during busy shifts for efficient workflow and an excellent guest experience.
Retail Cashier
Halllmark Gold Crown
Raleigh, North Carolina
11.2021 - 02.2022
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced transactions at shift end.
- Handled merchandise restocking and organized displays for customer appeal.
Outside Service Attendant
Brier Creek Country Club
Raleigh, North Carolina
07.2021 - 10.2021
- Maintained cleanliness and organization of golf carts and practice areas.
- Provided excellent customer service to enhance member experiences.
- Ensured proper storage of golfing supplies and equipment after use.
Education
Bachelor of Science - Public Health
University of North Carolina Wilmington
Wilmington, North Carolina06-2027
Study Abroad - Irish Celtic Studies
Maynooth University
Dublin, Ireland12-2025
High School Diploma -
Leesville Road High School
Raleigh, North Carolina06-2023
Skills
- Customer service
- Team collaboration
- Attention to detail
- Project management
- Time management
- Equipment operation
Affiliations
Alpha Delta Pi Member- (Sep 2023- Present)
Timeline
Outdoor Pool Assistant
Roth Staffing
06.2025 - 09.2025
Retail Sales Associate
Blush Clothier
08.2024 - 03.2025
Server/Hostess
Chow Pizza Bar and Grill
06.2022 - 07.2024
Retail Cashier
Halllmark Gold Crown
11.2021 - 02.2022
Outside Service Attendant
Brier Creek Country Club
07.2021 - 10.2021
Bachelor of Science - Public Health
University of North Carolina Wilmington
Study Abroad - Irish Celtic Studies
Maynooth University
High School Diploma -
Leesville Road High School