M.A Hameed
Banglore
Summary
Result-driven retail management professional over 13+ years of experience in Retail Operations, Store Functions, Sales & Marketing and People Management. Strong abilities in handling all the retail operations with proven track record of increasing revenues, streamlining workflow & providing quality customer service to clients. Keen planner & implementer with expertise in store operations. Deft in product positioning, understanding and acting on sales opportunities created by the competitive environment, customer needs, company capabilities as well as changing environment. Track record of enthusiastic leadership and achievement in all former assignments; consistently promoted to positions of increasing responsibility. Strong ability to work under pressure and perform best in trying & challenging conditions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
City Manager
Azorte Reliance Retail Limited
06.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cluster Manager
Landmark Group
06.2019 - 02.2024
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Managed cluster expenditure by adhering to set budget.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Store Manager
ECity General Trading
04.2017 - 03.2019
- Comprehending interpreting and analyzing sales figures.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities by 15%.
- Generated repeat business through exceptional customer service.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Raised staff productivity by 10% through strategic scheduling and Rota management.
- Curtailed shoplifting incidents by 30% through strengthening site security measures.
Deputy Store Head
Ethos Swiss Watchs.co
05.2014 - 01.2017
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Demonstrates sales leadership by actively being on shop floor, and motivate the team and keeping their enthusiasm levels high
- Completed audits and risk assessments to achieve regulatory compliance
- Creating purchase orders, processing invoices for more than 55 international brands
- Assisted in managing and creating retail KPI targets to drive performance and secure economic progress
- Successfully managed team of 11 in approachable manner for 3 years.
- Increased sales by 4% through implementing sales augmenting strategies based on top sellers' data.
- Acted as liaison between staff and management to improve store performance
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Education
MBA - Finance & Marketing
Mahaveer Institute Science And Technology
04.2014
Skills
- Sales & business strategy
- Core team leadership
- Understanding of potential market and results orientated
- Performance Analysis
- Inventory Control
- Verbal/written communication
- Customer Service
- Team collaboration
- Business Acumen
- Time management abilities
CORE COMPETENCIES
Profit Centre Management
• Managing complete business operations with accountability, Sales targets & executing them in a given time frame.
• Developing a comprehensive sales plan.
• Formulating strategies, with accountability for profitability, forecasting & preparing annual sales budget in line with the strategic plan.
Retail Operations
• Setting performance standards and measuring performance for efficient functioning of retail stores.
• Building the premium for the products at the right opportunities.
• Keeping a close check on stocks/ outstanding figures & ensuring adherence to company norms.
Customer Relationship Management
• Ensuring customer satisfaction by achieving delivery of service quality norms.
• Reviewing the guest feedback data collected by the feedback to attune the business strategies as per the guest requirements & expectations.
Certification
- Certified Six sigma Training KPMG
- Certified SAP 01module.
- Certified microsoft office professional
Accomplishments
- Employee of the year Ethos Watches- 2015
- Best Performance for Q1,Q2,Q3 - 2018
- Best performing team 2019
- Top high-end sales award - May-2021.
- Acknowledged for outstanding contributions and sustained excellence throughout the year 2023.
- 100% results for BOE audit.
Timeline
City Manager
Azorte Reliance Retail Limited
06.2024 - Current
Cluster Manager
Landmark Group
06.2019 - 02.2024
Store Manager
ECity General Trading
04.2017 - 03.2019
Deputy Store Head
Ethos Swiss Watchs.co
05.2014 - 01.2017
- Certified Six sigma Training KPMG
- Certified SAP 01module.
- Certified microsoft office professional
MBA - Finance & Marketing
Mahaveer Institute Science And Technology
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