Lynsey Nugent
Navan
Summary
Dedicated Front of House Receptionist with strengths in customer engagement and complaint resolution. Delivers exceptional service by addressing customer inquiries promptly, fostering loyalty and satisfaction. Maintains a welcoming atmosphere, ensuring a professional and tidy reception area.
Overview
21
21
years of professional experience
Work History
Front of House Sales Assistant
Diamond Jewellers
Navan, ireland
10.2016 - Current
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Replenished items and organised displays to keep stock looking professional.
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
- Cashed up till systems accurately, escalating discrepancies to management.
Retail Store Manager
Edinburgh Woollen Mill
Navan, ireland
08.2015 - 09.2016
- Managed customer complaints with care and professionalism to enhance customer satisfaction.
- Oversaw stock management to ensure adequate inventory and reduce wastage.
- Supported staff by creating positive work environments through guidance and encouragement.
- Led the visual merchandising efforts, creating captivating displays that drove product sales.
Front of House Receptionist
Jackie Skelly's Fitness Club/Energie Fitness
Navan, ireland
07.2005 - 07.2015
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Used Microsoft Office to track information, update records and write correspondence.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
Education
Leaving Certificate -
Mater Dei Secondary School
Dublin, Ireland01-1993
Intermediate Certificate -
Mater Dei Secondary School
Dublin, Ireland01-1991
Skills
- Visual merchandising
- Team collaboration
- Sales processing
- Telephone communication
- Stock control
- Complaint resolution
- Customer engagement
- Time management
- Positive attitude
- Trustworthy demeanor
- Customer service excellence
- Call handling
- Client relations
- Punctuality
- Multitasking skills
- Organized and tidy nature
- Calm under pressure
- Microsoft Office proficiency
- Document filing
Hobbies and interests
- I love to go on relaxing walks with my Dog around Hill of Tara.
- Gardening is also a great Hobby for me.
- Music is another way I like to relax.
References
- Yvonne Brady (Energie Fitness Club Manager) 0864142391
- Diana Dunne (Blue Bird Care) 0872121695
Timeline
Front of House Sales Assistant
Diamond Jewellers
10.2016 - Current
Retail Store Manager
Edinburgh Woollen Mill
08.2015 - 09.2016
Front of House Receptionist
Jackie Skelly's Fitness Club/Energie Fitness
07.2005 - 07.2015
Leaving Certificate -
Mater Dei Secondary School
Intermediate Certificate -
Mater Dei Secondary School