Lynette Clarke
Wexford,Ireland
Summary
Customer-oriented Store Manager offering over 10+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Store Manager
Gino's Gelato
Wexford, Ireland
04.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Team Manager
Relatecare
Waterford, Ireland
06.2021 - 04.2023
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
Supervisor
Homesavers
Wexford, Ireland
04.2020 - 06.2021
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Senior Sales
Dominic Smith Expert
Wexford, Ireland
04.2015 - 10.2019
- Conducted market research to identify potential customers in new markets.
- Developed comprehensive sales plans for key accounts and monitored progress against goals.
- Identified opportunities to increase revenue through upselling and cross-selling.
- Managed sales pipeline from lead generation to close of sale.
- Maintained accurate records of all sales activities in CRM system.
- Provided administrative support to the sales team by preparing reports, presentations, and other documents as needed.
- Negotiated pricing with vendors and suppliers on behalf of the company.
Senior Sales
Curry's PC world
Dublin, Ireland
09.2007 - 04.2015
- Developed comprehensive sales plans for key accounts and monitored progress against goals.
- Identified opportunities to increase revenue through upselling and cross-selling.
- Provided administrative support to the sales team by preparing reports, presentations, and other documents as needed.
- Negotiated pricing with vendors and suppliers on behalf of the company.
- Researched competitive products and services to ensure our offerings remain competitively priced and attractive to customers.
- Developed strategies for increasing customer loyalty, retention, and repeat business.
Education
Professional cookery and hospitality studies -
DIT
DublinSkills
- Cash Register Operation
- Stockroom Management
- Stock Replenishment
- Merchandise Restocking
- Maximizing Profitability
- Staff Training
- Leading Staff Meetings
- Stock Management
- Retail Employee Training
- Store Opening And Closing Procedures
- Bank Deposit Procedures
- Profit Management
Timeline
Store Manager
Gino's Gelato
04.2023 - Current
Team Manager
Relatecare
06.2021 - 04.2023
Supervisor
Homesavers
04.2020 - 06.2021
Senior Sales
Dominic Smith Expert
04.2015 - 10.2019
Senior Sales
Curry's PC world
09.2007 - 04.2015
Professional cookery and hospitality studies -
DIT
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