LYDIA KEYES
Kilminchy,Ireland
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at time management and adaptability. Demonstrates exceptional teamwork and reliability, with a keen attention to detail in cash handling and food preparation. Proficient in barista skills, cleaning, stocking, and concession management, with a focus on customer centricity. Experienced in training others and using customer service software to enhance client satisfaction. Committed to visual merchandising and sales orientation while ensuring accessibility requirements are met. Aspires to leverage multitasking mastery and event coordination skills for career advancement in customer-focused roles.
Offering strong communication and customer service skills, with knack for creating positive experiences for guests. Knowledgeable about managing queues, maintaining cleanliness, and assisting with ticket sales. Ready to use and develop interpersonal, organisational, and team collaboration skills in my role.
Experienced in customer service with focus on creating enjoyable and memorable cinema experiences. Skilled at handling high-volume environments, ensuring smooth operations and customer satisfaction. Able to engage with guests and resolve issues promptly with friendly and professional demeanour.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Cinema Host
ODEON
Maryborough, Ireland
07.2025 - 08.2025
- Check and scan tickets, ensuring access to the correct screens and showtimes.
- Assist guests with seating, directions, and general cinema information.
- Maintain cleanliness and tidiness in the foyer, auditorium, and public areas.
- Monitor screenings for safety, comfort, and appropriate audience behavior.
- Operate point-of-sale systems to sell tickets, memberships, and merchandise.
- Handle cash and card transactions accurately and securely.
- Upsell snacks, drinks, and premium cinema experiences.
- Provide information on current and upcoming films and promotions.
- Follow health and safety procedures, including emergency evacuation protocols.
- Work collaboratively with other team members to ensure smooth cinema operations.
- Increased awareness about special promotions or loyalty schemes by conveying details to customers.
- Facilitated smooth crowd movement during busy periods by offering clear directions.
- Assisted customers with seating arrangements for optimal viewing pleasure.
- Offered guidance on film choices based on individual preferences or age restrictions when asked.
- Provided excellent customer service for enhanced cinematic experience.
- Handled cash transactions at the box office, maintaining accuracy and efficiency.
- Managed ticket sales to ensure smooth entry of patrons.
Seasonal Sales Assistant
DUNNES STORES
Portlaoise
11.2024 - 12.2024
- Worked in the busy Textiles Department, assisting customers and maintaining store presentation
- Unpacked, stocked, and organized men's, women's, children's clothing and homeware
- Gained confidence in fast-paced customer-facing situations and retail systems
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Leaving Certificate - 7 subjects for the Junior Cert, including Higher Level English, 4 Higher Level, 2 Ordinary Level, and 1 Foundation Level subjects for the Leaving Certificate
Portlaoise College
09.2017 - 05.2024
Primary Education -
The Heath National School
Portlaoise, Laois 09.2010 - 05.2017
QQI level 5 - Law and Criminolgy
Carlow Institue
Ireland 09.2024 - 05.2025
Skills
- Customer Service & Communication
- Time Management & Adaptability
- Teamwork & Reliability
- Attention to Detail
- Cash Handling
- Food And Drink Preparation
- Active Listening
- Manual Handling
- Barista & Coffee Preparation
- Cleaning & Stocking
- Customer centricity
- Concession management
- Training others
- Screen cleaning techniques
- Customer service software usage
- Multitasking mastery
- Understanding of accessibility requirements
- Visual merchandising
- Sales orientation
- Event coordination
- Litter collecting
- Customer and personal service
- Basic food preparation
- Basic first aid
Certification
Barista Essentials Training, Dublin Barista School, Skilled in using espresso machines and grinders, Learned milk chemistry, milk texturing, and basic latte art, Gained understanding of café workflow and hygiene practices, Trained in making coffee drinks such as lattes, cappuccinos, and macchiatos
Custom
I am extremely ambitious and thrive on learning new things. I am a keen swimmer and enjoy reading good thriller novels.
Languages
English
Native
Timeline
Cinema Host
ODEON
07.2025 - 08.2025
Seasonal Sales Assistant
DUNNES STORES
11.2024 - 12.2024
QQI level 5 - Law and Criminolgy
Carlow Institue
09.2024 - 05.2025
Leaving Certificate - 7 subjects for the Junior Cert, including Higher Level English, 4 Higher Level, 2 Ordinary Level, and 1 Foundation Level subjects for the Leaving Certificate
Portlaoise College
09.2017 - 05.2024
Primary Education -
The Heath National School
09.2010 - 05.2017
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