Lydia Boakes

• Maintaining up-to-date knowledge of industry trends, ensuring that produced content is fresh and innovative.
• Developing storyboards, scripts & filming schedules to visualise the narrative before actual filming and deliver content in a timely manner.
• Producing high-quality videos for training and social media, increasing public awareness about relevant issues, topics and campaigns within the different sectors of Co-op.
• Lead pre-production meetings, outlining creative concepts and filming schedules, setting boundaries and briefing cast and crew on upcoming expectations.
• Organising scheduling and logistics, ensuring smooth production operations.
• Enhancing brand visibility by creating compelling video content for varying social media platforms.
• Working closely with clients, translating their ideas into visually appealing videos for both brand engagement and internal colleague training.
• Ensuring consistency across all video content with adherence to brand guidelines.
• Directing on-location shoots, maintaining professionalism under time constraints and challenging environments.
• Streamlining and managing post-production process to ensure timely delivery of finalised videos.
• Carrying out all relevant risk assessments for filming schedules ensuring compliance with Co-op policies and regulations for consistent team safety and wellbeing.
• Collaborated closely with directors, stakeholders and other creative professionals to bring projects to life.
• Identified and managed potential risks to prevent delays, budget overruns and reputational damage.
• Successfully delivered on multiple projects within tight deadlines.
• Handled multiple projects simultaneously without compromising on quality or deadlines.

Working as the connection between brand and consumer, creating a variety of content for both Digital and Face - to - Face training environments. Specialising in animation and digital content, highly skilled in the Adobe suite (specifically After Effects and Premiere Pro).

Duties included:
• Creation and publication of training content ensuring all content is literate, engaging, and relevant to the various audiences

• Project management and execution - planning, creating & delivering content for internal or external collegues.
• Devised and managed training projects - including roll out plans, content, train-the-trainer sessions and measuring the project successes.
• Attended and contributed to product road shows throughout the UK

• Worked alongside the Retail Programmes team to create and promote learning content for e-learning platforms and brand/retailer websites.
• Maintained an expert understanding of Samsung products and services, serving as the lead trainer for given area of responsibility.
• Identified new and engaging training methods, driving innovation within training delivery across all points in the business.
• Planned, created, and edited engaging training videos for social channels, ambassador programmes and channel partners
• Maintained brand and operational standards, ensuring brand guidelines and tone of voice were met for all projects
• Worked with internal and external stakeholders to ensure objectives were delivered on time, and on brief.

Key Responsibilities:

• Deliver training on mobile product events all over the UK delivering face to face and virtual sessions across a variety of partners and events.

• To support product training inductions and upskilling early life colleagues in to Blue Square

• Promote and demonstrate flagship devices during launch at key partner events across the UK.

• To feedback new methods of learning to National Training Manager to ensure continual best practice. Supporting Samsung Ambassadors by delivering sessions during live broadcasts.

• To ensure that training is delivered in-line with the focus of Samsung UK specifically to combat retention of existing handset users.

• Build and maintain a bespoke report and distribute to key stakeholders for each event and report back opportunities to grow training and development further.

• Create content to support training delivery working with colleagues to deliver sessions covering key customer touch points for devices. Build and enhance relationships with key partners and channel teams to support their frontline teams in Retail and Contact Centres.