Luz Denisse Delgado Ramirez
Dublin
Summary
With 3+ years’ experience in customer service I have learned a lot when it comes to assisting and helping customers. I am an extremely conscientious individual with a great attention to detail demonstrating solid interpersonal communication and problem- solving skills coupled with initiative for providing outstanding customer service.
Overview
4
4
years of professional experience
Work History
Helpdesk Officer
Wipro Technologies
03.2019 - 10.2019
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as SAP and Supplier Portal.
- Advised information about invoices and provide problem resolution, tools and aids.
- Recorded, analyzed and reported on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times.
Starbucks Barista
Crowne Plaza Kansas City
07.2015 - 12.2017
- Cash handling and accurately recorded customer order information.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks.
- Completed daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Wyandotte High School
Kansas City05.2014
Skills
- Food Preparation
- Store Merchandising
- Cleaning
- Cash Register Operation
- Customer Complaint Resolution
- Quality Management
- Efficient and reliable team player
- Work under pressure
Languages
English
Advanced
C1
Spanish
Timeline
Helpdesk Officer
Wipro Technologies
03.2019 - 10.2019
Starbucks Barista
Crowne Plaza Kansas City
07.2015 - 12.2017
High School Diploma -
Wyandotte High School
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