Lungelo Lloyd Mfumo
Youghal,Ireland
Summary
A motivated and technically minded professional currently studying IT Maintenance, Support, Computer Systems & Networks at the Cork College of FET – Morrison’s Island Campus. Building on a strong background in construction, administration, and customer service, I bring proven skills in problem-solving, teamwork, and system organisation. I am passionate about developing practical IT support expertise, including troubleshooting, hardware setup, and user assistance. My goal is to grow into a reliable IT support specialist contributing to efficient and secure technical operations.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Customer Advisor/ Data Analyst Trainee
Abtran
Blackrock, Cork
2025.01 - 2026.04
- Achieved higher customer retention through consistent follow-ups and updates.
- Developed rapport with customers for improved loyalty and repeat business.
- Clean and pre-process data to ensure accuracy and consistency. Maintain data integrity quality throughout the analysis process.
- Work with senior data analysts to understand project requirements and objectives. Assist in validating data and verifying results to ensure accuracy.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Managed large volumes of incoming calls for efficient customer service operations.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Field Sales Representative
SSE Airtricity
Cork
2024.10 - 2025.01
- Delivered high-quality customer service and technical product knowledge to clients.
- Used digital sales tools and CRM systems to record and manage client information.
- Adapted sales strategies using data-driven insights to meet customer needs.
- Demonstrated strong communication and problem-solving skills when troubleshooting queries.
- Consistently met and exceeded sales performance targets.
Receptionist
Youghal Accommodation Centre
Youghal, Cork
2024.05 - 2024.10
- Managed digital records, registration systems, and visitor tracking for IPAS documentation.
- Supported communication through phone, email, and database systems.
- Collected and distributed mail while maintaining data confidentiality and accuracy.
- Handled 20+ daily calls, providing efficient and professional support to staff and visitors.
Education
IT Tech support QQI Level 5 - undefined
Cork College of FET Morrison’s Island Campus
Cork 2025.01 - 2026.04
Diploma - Data Analytics
IBAT College
Dublin 2024.01 -
Bachelor of Science - Hydrology and Microbiology
University of Zululand
South Africa 2022.01 -
Skills
- Computer hardware setup and troubleshooting
- Operating system installation and configuration (Windows & Linux)
- Basic networking and system maintenance
- ICT security awareness and data handling
- CRM and database management
- Equipment maintenance and safety compliance
- Analytical thinking and problem-solving
- Team collaboration and communication
- Customer service and user support
- Adaptability and learning new technologies
- Time management and multitasking
- Attention to detail and process accuracy
ADDITIONAL INFORMATION
- Safe Pass – Certified for construction safety (Ireland)
- Manual Handling – Certified (Ireland)
Timeline
Customer Advisor/ Data Analyst Trainee
Abtran
2025.01 - 2026.04
IT Tech support QQI Level 5 - undefined
Cork College of FET Morrison’s Island Campus
2025.01 - 2026.04
Field Sales Representative
SSE Airtricity
2024.10 - 2025.01
Receptionist
Youghal Accommodation Centre
2024.05 - 2024.10
Diploma - Data Analytics
IBAT College
2024.01 -
Bachelor of Science - Hydrology and Microbiology
University of Zululand
2022.01 -