Luke Swartz

• Led a team of developers and business analysts responsible for the implementation, upgrade, and/or customization of the Epicor ERP Package.

• Led Multiple Epicor 9 -> 10 and 10 -> Kinetic Upgrades.

• Led an Epicor implementation project from Macola to Epicor Kinetic.

• Assisted in multiple Epicor Upgrades and Implementations our company was performing.

• Traveled to countless factories around the U.S. and provided onsite consulting, training, and project related services.

• Worked with customer project managers to create SOPs, Workflows and guidelines for new, Epicor-centric processes.

• Audited customer procedures and made formal recommendations on future improvements for efficiency.

• Determined the steps and processes needed to automate a number of processes within the customer's Epicor ERP system to increase.

• Took customer feedback and translated them into formal technical specifications to be read and built by our development team

• Created the company's first audio communications branch, creating a company podcast that reached 2,000+ consumers - Provided print content pertinent to the target audience

• Composed and revised articles for print and online publication - Developed trusting relationships with sources while gaining and maintain a professional social media following - Provided content for multiple newspapers in the Gannett family, helping maintain a circulation of 30,000+