Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Luke Ross

14 Cairlinn, Carlingford

Summary

I am a dedicated, loyal and tenacious individual who strives to perform to the highest level possible in all my pursuits. I am a highly motivated, ambitious, friendly and empathic student with an innovative, kindly and lateral thinking mind. I take the time and effort to complete all tasks to the highest possible standard and pay particular attention to detail. I have the confidence to work well independently but also the personality to flourish as part of a team. I am acknowledged for my ability to establish excellent rapport with people and to build trust easily. I have a strong focus on people and recognise the importance in consistently providing excellent service. I am a fast learner and adaptive to new work situations. My objective is to seek and maintain a full-time position that offers professional challenges utilising my interpersonal skills, excellent time management and proven problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Barista and Deli assistant

Liberty Café Carlingford, Co Louth, Ireland https://www.facebook.com/LibertyCafeCarlingford/
06.2021 - 09.2022
  • I like people. I interacted with customers easily especially during hectic periods to promote a fun, engaging positive, friendly place for people to visit and for my colleagues that worked with me.
  • Created wide variety of hot and cold drinks and sandwiches with consistently positive customer satisfaction scores.
  • Managed and maintained employer and European standards of cleanliness.
  • Listened carefully to customer requests and created a personalised environment for customer needs, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prevented infections and maintained cafe professionalism by cleaning and sanitising work areas constantly
  • Completed successful daily cash audits to correctly balance tills at end of each shift.
  • Controlled queues and crowds with quick, efficient service and a welcoming smile.

Factory Operator

KTF Ireland https://www.ktf.ie/
06.2018 - 08.2021
  • Manufacture and build components for timber frame housing
  • Operated machinery equipment safely with team of operators.
  • Build joists for flooring and insulate interior walls
  • Complied with company and European safety rules and regulations.

Fiber Optic Technician

Alltec Fibre Optic Ireland http://www.alltecfibre.ie/
08.2020 - 02.2021
  • Install and repair fiber optic cables
  • Performed Scanning to identify and correct problems end to end and network-wide.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.

Education

Bachelor of Arts - Business and Geography

Maynooth University
Maynooth, Co Kildare, Ireland

Leaving Certificate - State Education Exams

Bush Post Primary School
Dundalk Road Co Louth
06.2020

Skills

  • Adaptive and Creative
  • Excellent interpersonal skills
  • Ability to work on my own initiative
  • Can work both independently and as part of a team
  • Team Leadership
  • Resolving Complaints
  • Inventory Management
  • Exceptional Customer Service
  • Friendly and likeable
  • Honest and committed
  • Tenacious and kind

Accomplishments

    Voted 6th year Prefect by my teachers and peers

    Voted "Most Diligent Student of the Year" in my final year at Secondary School by my teachers

    Assisted in coaching the female basketball team in my 5th and last year in Secondary school

    Achieved "Gaisce Award" in my transition year in Secondary School. Gaisce is the most prestigious youth award in Ireland and is a challenge to young people from the President of Ireland, Michael D. Higgins to dream big and realise their potential.

    Achieved 1st place in Transition Year Charity Triathlon

    Played a starring role in our school production of the musical "Hairspray"


Timeline

Barista and Deli assistant

Liberty Café Carlingford, Co Louth, Ireland https://www.facebook.com/LibertyCafeCarlingford/
06.2021 - 09.2022

Fiber Optic Technician

Alltec Fibre Optic Ireland http://www.alltecfibre.ie/
08.2020 - 02.2021

Factory Operator

KTF Ireland https://www.ktf.ie/
06.2018 - 08.2021

Bachelor of Arts - Business and Geography

Maynooth University

Leaving Certificate - State Education Exams

Bush Post Primary School
Luke Ross